Designated Selling Associate - Birkenstock - Valley Fair

Nordstrom, Inc.; San Jose (CA); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

Employee Assistance Program

Job summary

Nordstrom Inc. is seeking a Designated Selling Associate to deliver exceptional customer service and drive sales in a fast-paced fashion environment. You will educate customers on brand trends, build relationships, and support store merchandising and product knowledge sessions.

The role emphasizes flexible duties across departments, strong communication, and a proactive approach to achieving sales goals while representing the brand with integrity and enthusiasm.

Qualifications

• Excellent communication and interpersonal skills to establish rapport with customers.
• Ability to excel in a competitive team environment.
• Ability to read sales reporting in relation to goals.

Responsibilities

• Set and achieve sales goals for in-store and digital channels using selling tools.
• Build lasting relationships with customers and educate peers on brand trends.
• Provide honest and confident feedback on style, fit and wardrobe value.

Skills

Customer service

Communication

Sales

Relationship building

Product knowledge

Job description

Job Description The ideal Designated Selling Associate (DSA) Salesperson is passionate about fashion, enjoys working one-on-one with customers, and thrives in a sales environment. DSAs drive volume for Nordstrom while championing the brand they represent. DSAs are leaders in customer service, product knowledge education, merchandising, and selling. They drive sales by knowing brand performance, cultivate relationships with both existing and new customers, and educate peers on brand trends, product knowledge, and style.

A day in the life…

• Set and achieve sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media), and reservations
• Build lasting relationships with customers
• Give the best service to our customers on their terms, which may require all employees to be flexible and open to occasionally performing work/duties in a department (or Brand) other than the one you were hired into
• Provide honest and confident feedback to customers about style, fit and the value the piece will bring to their wardrobe
• Seek fashion and product knowledge, including attending meetings and trainings, to build your expertise
• Build relationships with other DSAs, Stylists, and surrounding departments by conducting DSA-run product knowledge meetings
• Provide valid product feedback to DM to help better the assortment received at your store
• Drive predictable business through appointment-based selling during event and non-event timeframes
• Work with the team to keep the department customer ready, which means stocking, re-merchandising, display, price markdowns, merchandise transfers and cleaning
• Grow sales by opening new Nordstrom Rewards program accounts

You own this if you have…

• Excellent communication and interpersonal skills to establish rapport with customers to cultivate relationships
• The ability to excel in a competitive team environment
• The ability to prioritize multiple tasks in a fast-paced environment
• The ability to work a flexible schedule based on business needs
• The ability to read sales reporting in relation to goals
• Understand how to educate customers on new and emerging brands, suggesting based on what will work for them
• Confidence with high/low price points and the ability to showcase to customers the value of the item and how it completes their entire wardrobe
• A strong understanding of customer’s holistic wardrobe and style, along with a high degree of organization, to be able to strategically follow up and advice on what they will need to complete their wardrobe

Physical Requirements:

Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing and pulling Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Pay Range Details

$22.05 - $22.05 Hourly

At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men’s Fragrance sales roles typically receive is 3%.

We’ve got you covered…

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount
• EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.