Design Studio Specialist, FT, Avalon - West Elm

West Elm; Alpharetta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous discount on all Williams-Sonoma brands

401(k) plan and investment opportunities

Wellness program

Paid vacations and holidays

Health, dental, and vision insurance

Job summary

West Elm in Alpharetta, GA seeks a Design Studio Specialist to inspire and assist customers in expressing themselves through home design. In this role, you will conduct consultations and create design plans that cater to client needs while driving sales and promoting customer engagement.

Ideal candidates will have strong communication skills, design experience, and a proven track record in customer service. Full-time flexibility and mobility are essential as you assist customers throughout the store and in their homes.

Qualifications

• 1-2 years of customer service and retail sales experience (specialty retail preferred).
• Ability to handle multiple tasks simultaneously.
• Experience in design preferred.

Responsibilities

• Assist clients with design consultations in-store and in-home.
• Create and present design plans based on customer needs.
• Maintain knowledge of current sales and productivity goals.

Skills

Strong communication

Clienteling

Customer follow-up

Design elements

Prioritization skills

Job description

Overview

We are seeking a Design Studio Specialist who inspires customers to express themselves in their home and supports a seamless shopping experience, including completing sales at the cash wrap. The role promotes ongoing customer engagement and strengthens connection with the Brand.

About The Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values guide our actions and decisions: People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Responsibilities

• Utilize design expertise to assist clients in one-on-one consultations in-store and in-home regarding the design of living spaces to drive store sales.
• Conduct productive in-home consultations with the ability to accurately measure and assess the client’s living space.
• Create and present design plans based on client needs, style, preferences, and living space.
• Maintain knowledge of current sales and promotions to achieve and exceed sales and productivity goals.
• Assist customers with special services including gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.

Criteria

• Strong communication, clienteling, and customer follow-up skills.
• Ability to complete and coordinate complex large orders within a variety of sales channels.
• Experience in working with the elements of design preferred.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• 1-2 years of customer service and retail sales experience (specialty retail preferred but not required).

Physical Requirements

• Must be able to be mobile on the sales floor for extended periods of time.
• Must be able to lift and mobilize medium to large items, up to 75 lbs., with appropriate equipment and safety techniques.
• Full-time associates are expected to have open availability to meet business needs.
• Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday, and/or Sunday) and two during the week (Monday to Thursday). For 20 hours or more weekly, greater availability may be required. Weekend availability cannot fall on the same day; two separate weekend days are required.

Benefits

• A generous discount on all Williams-Sonoma, Inc. brands.
• A 401(k) plan and other investment opportunities.
• A wellness program that supports your physical, financial and emotional health.
• Paid vacations and holidays (full-time).
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time).

Your Journey in Continued Learning

• Individual development plans and career pathing conversations.
• Annual performance appraisals.
• Cross-brand and cross-functional career opportunities.
• Online learning opportunities through brand-specific resources and WSI University.
• Leadership development opportunities.

WSI will not sponsor employment for this position, now or in the future. This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. For San Francisco locations, Williams-Sonoma, Inc. is an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance or other applicable laws.

About Us

Our Company – Williams-Sonoma, Inc. is the premier specialty retailer of high-quality kitchen and home products in the United States. Brands include Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. We are a multi-brand, multi-channel, global enterprise supported by technology and a talented team, committed to improving the lives of customers and communities.