Design Sales Specialist/Home Stylist, Part Time Flex, Chicago - West Elm

West Elm; Chicago (IL); Presencial; USD 23 419 - 28 929; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental, vision insurance

Resumo da oferta

West Elm in Chicago is seeking a Design Studio Specialist to inspire customers and close sales through one-on-one consultations and in-home design guidance. You will present design plans, accurately measure spaces, stay current on promotions, and provide world-class service for gifts, registry, orders and deliveries.

With 1–2 years of customer service and retail experience, you’ll demonstrate strong communication and clienteling skills while managing multiple tasks in a fast-paced environment.

Qualificações

• 1–2 years of customer service and retail sales experience.
• Strong communication and clienteling skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in design elements is preferred but not required.

Responsabilidades

• Assist clients in one‑on‑one consultations to drive store sales.
• Conduct in‑home consultations including measuring living spaces.
• Create and present design plans based on client needs and space.
• Maintain knowledge of sales and promotions to achieve goals.
• Provide world‑class service for gifts, registry, orders, and deliveries.
• Demonstrate product knowledge of the design studio assortment.

Conhecimentos

Communication

Clienteling

Customer follow-up

Sales experience

In-home consultations

Descrição da oferta de emprego

Job Description

We hope you’re interested in building a home with us. Even if you don’t feel that you meet every requirement listed in this job description, we still encourage you to apply.

About The Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview Of The Design Studio Specialist Role

You will inspire customers to express themselves in their home. You will bring the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap. You will promote continued customer engagement and give customers a reason to stay connected with our Brand.

Responsibilities

• Utilize design expertise to assist clients in one‑on‑one consultations in the store and in‑home regarding the design of their living spaces to drive store sales
• Perform productive in‑home consultations including the ability to accurately measure and assess the client’s living space
• Create and present design plans based on client’s needs, style, preferences and living space
• Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
• Use exemplary world‑class service standards to assist customers with special services including gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Criteria

• Strong communication, clienteling and customer follow‑up skills
• Ability to complete and coordinate complex large orders within a variety of sales channels
• Experience in working with the elements of design preferred
• Proven ability to prioritize and handle multiple tasks simultaneously
• 1–2 years of customer service and retail sales experience, specialty retail preferred but not required

Physical Requirements

• Must be mobile on the sales floor for extended periods of time
• Must be able to lift and mobilize medium to large items, up to 75 lbs., while using appropriate equipment and safety techniques
• Full‑time associates are expected to have open availability to meet the needs of the business
• Part‑time flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate scheduled 20 hours or more weekly, greater availability that meets the needs of the business will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday, or Saturday and Sunday).

Benefits

This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including but not limited to education, work experience, certifications, geographic location etc. The anticipated pay range for this role will be $17.00–$21.00 per hour.

Benefits may include:

• A generous discount on all Williams‑Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full‑time)
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits (full‑time)

Learning & Development

• Individual development plans and career pathing conversations
• Annual performance appraisals
• Cross‑brand and cross‑functional career opportunities
• Online learning opportunities through brand‑specific resources and WSI University
• Leadership development opportunities

Additional Information

• This role is not eligible for relocation assistance.
• WSI will not now or in the future commence an immigration case or sponsor an individual for this position (for example, H‑1B or other employment‑based immigration).

Equal Opportunity Employer

Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

About Us

Founded in 1956, Williams‑Sonoma, Inc. is the premier specialty retailer of high‑quality products for the kitchen and home in the United States. Our family of brands are Williams‑Sonoma, Williams‑Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully‑designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We have seen some big changes since our first brick‑and‑mortar store opened more than half a century ago. What hasn’t changed is our passion for high‑quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we are a multi‑brand, multi‑channel, global enterprise supported by state‑of‑the‑art technology and some of the most talented teams in retailing – and we’re always looking for new energy and ideas.