Design Sales Specialist/Home Stylist, Part Time Flex, Boston - West Elm

West Elm; Boston, Town of Wallkill (MA, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a passionate Design Studio Specialist to inspire customers in expressing their unique style through home design. This role involves engaging with clients during in-store and in-home consultations, crafting personalized design plans, and providing exceptional customer service. Join a team that values diversity, equity, and inclusion, and offers a supportive environment for your growth and development. With a focus on quality and customer satisfaction, this opportunity allows you to make a significant impact in the lives of customers while enhancing your design skills in a dynamic retail setting.

Benefits

Discounts

401(k)

Wellness Programs

Paid Time Off

Health Benefits

Qualifications

• 1-2 years of customer service and retail sales experience, preferably in specialty retail.
• Strong communication and customer follow-up skills.

Responsibilities

• Assist clients through design consultations in-store and in-home.
• Create and present personalized design plans based on client needs.

Skills

Communication Skills

Customer Service

Design Experience

Multitasking

Education

High School Diploma

Bachelor's Degree in Design

Job description

About the Team

Our mission is to enhance the quality of our customers' lives at home. We prioritize our People First culture, customers, quality, shareholders, integrity, and corporate responsibility in all we do.

Overview of the Design Studio Specialist role

You will inspire customers to express themselves through their home design, assist with sales at the cash wrap, and promote ongoing engagement with our brand.

Responsibilities

1. Assist clients through design consultations in-store and in-home, utilizing your expertise to drive sales.
2. Conduct in-home consultations, including measuring and assessing living spaces.
3. Create and present personalized design plans based on client needs and preferences.
4. Stay informed about current sales and promotions to meet or exceed sales goals.
5. Provide exemplary customer service including gift wrap, registry, special orders, and delivery arrangements.
6. Demonstrate extensive product knowledge of the design studio assortment.

Criteria

• Strong communication and customer follow-up skills.
• Ability to manage complex orders across sales channels.
• Design experience preferred.
• Excellent multitasking and prioritization skills.
• 1-2 years of customer service and retail sales experience, preferably in specialty retail.

Physical Requirements

• Mobility on the sales floor for extended periods.
• Ability to lift and move items up to 75 lbs. safely.
• Open availability for full-time or part-time schedules, including weekends and holiday seasons.

Our Commitment to Diversity, Equity & Inclusion

We believe a diverse and inclusive culture fosters innovation and high performance, and we value authentic self-expression and contributions.

Benefits

• Discounts, 401(k), wellness programs, paid time off, health benefits, and more, varying by location and position.

Learning & Development

• Career development plans, performance reviews, cross-brand opportunities, online learning, and leadership programs.

Note: This role does not include immigration sponsorship or relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer, committed to fair hiring practices.