Design Sales Associate - Joybird

5 Stitch Industries Inc.; Seattle (WA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid time off

Holidays

Personal time

Sick time

Job summary

Joybird is seeking a Lead Sales Associate to drive sales in its Seattle showrooms and deliver an exceptional customer experience. You will open/close the store, manage daily sales reporting, and support leadership with programs to enhance the customer journey.

You will build a personal client base, maintain visual standards, and collaborate with product/marketing teams to respond to customer needs. Must thrive in a fast-paced retail environment with a team-oriented mindset.

Qualifications

• 2+ years of retail sales experience with shift supervision preferred.
• Strong interpersonal and customer service skills required.
• Availability for a flexible schedule including mornings, evenings, weekends, and holidays.

Responsibilities

• Open and close the store and act in the absence of management.
• Open/close with store keys and alarm code.
• Prepare daily sales reports for retail leadership.
• Oversee sales floor during high volume and supervise to meet financial goals.
• Lead Sales Associate duties and model excellent customer service.
• Maintain showroom design and merchandising standards.
• Grow personal client base and drive store sales through follow-up and outreach.
• Support leadership with programs to improve customer experience.
• Provide feedback to product/marketing/tech teams based on customer input.
• Handle customer feedback and resolve complaints.

Skills

Retail sales

Shift supervision

Customer service

Interpersonal skills

Leadership

Communication

Mac OS

Microsoft Office

Flexible schedule

Tools

Mac OS

Microsoft Office

Job description

Job Summary

This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience.

Key Responsibilities

• Responsible for opening and closing the store and performing other duties in the absence of management.
• Assigned and are responsible for opening and closing the store with store keys and alarm code
• Responsible for daily sales reporting to the retail leadership
• Oversee the sales floor in periods of high volume, provide support to the sales team and supervise to ensure that the store is meeting financial goals and that associates are providing excellent service to our guests.
• Effectively perform the Lead Sales Associate role, serving as a role model to our sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
• Maintaining the showrooms design and visual standards using merchandising guidelines.
• Maximize sales by growing and maintaining a strong client base by building your own personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach.
• Assist our leadership team to create programs and initiatives to make our customers’ experiences even better.
• Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
• Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution.

Minimum Requirements

2+ years retail sales experience with shift supervision experience preferred Strong interpersonal and customer service skills required No travel required Availability to work a flexible schedule including mornings, evenings, weekends, and holidays

Preferred Requirements

• Passion for driving the customer service experience
• As a Key Holder you exhibit an aptitude for managerial responsibilities
• Knowledge of furniture industry a plus
• Ability to work well both independently and in a collaborative or team setting
• Proficiency in Mac operating systems and Microsoft office
• Strong leadership and communication skills both written and verbal

Supervisory Responsibilities

• No direct reports but is responsible for managing situations when the SL and ASL are not available.
• This role may serve as a mentor for Part Time Designers.

Physical Demands / Work Environment

• Able to routinely move objects weighing over 50 pounds and to understand safety requirements

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

What You Can Expect

• Base Compensation Range: $18 - 22 per hour
• Commission & Bonus: Earn more with UNCAPPED commission on written sales – 2% on all sales.
• Monthly bonus opportunity of $500 based on your ability to meet specific individual sales goals
• The Compensation Range is at least the local applicable minimum wage and up to the high-earning average target for this role.
• Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education.
• By providing our salary ranges and total compensation details, we aim to foster understanding and confidence in our pay practices.

Benefits for Employees in the US

• Medical, Vision, Dental and Basic Life Insurance,
• available 401k retirement plan with company match of up to 6%.
• Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.
• More information can be found via: https://learn.bswift.com/la-z-boy

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [e-mail] or by calling 734-242-1444.

About Us

Founded on the idea that people should never settle when it comes to home furnishings, Joybird is here to help customers bring their own personal style to their spaces with a mix of retro and modern designs and a plethora of customization options. With their digital, physical and virtual shopping experiences, Joybird is changing the way you buy furniture. Joybird prides itself on its ability to meet the demands and unique tastes of customers while providing a high-quality product that will be enjoyed for years to come. Always keeping sustainability top of mind, Joybird has created a business that not only gives back to nature but helps it thrive through the use of responsibly sourced materials and non-profit partnerships. We’ve built our business on being a customer-centric organization that leverages data to enhance the customer journey to empower our customers to embrace their personal style. Joybird is an equal opportunity employer and we value and promote diversity. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We are looking for exceptional people who are committed to doing great work.

Our Core Values

• Customer-centric — You are passionate about delivering an end-to-end WOW experience for every customer.
• Transparent — You exchange information and feedback frequently to strengthen relationships, ensure alignment, and elevate problem solving.
• Results-driven — You aim high and go beyond tradition and standards to reach our goals.
• Constantly evolving — You're never satisfied and are unafraid to be a better version of yourself.