Design Sales Associate - Joybird

La-Z-Boy Incorporated; New York (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

Paid Vacation

401k with match

Disability Insurance

Life Insurance and AD&D

Paid Bonding Leave

Paid Training

Health Savings Account

Tuition Reimbursement

Employee Assistance Program

Job summary

La-Z-Boy Incorporated in New York is seeking a Lead Sales Associate to guide customers through premium design and furniture selections, open/close the store, and support the sales team.

You will build relationships, maintain showroom standards, drive sales through client follow‑up, and participate in ongoing training, with uncapped commission and a monthly bonus along with comprehensive benefits.

Qualifications

• 2+ years of retail sales experience; shift supervision preferred.
• Strong interpersonal and customer service skills.
• Able to work mornings, evenings, weekends, and holidays.
• Knowledge of the furniture industry is a plus.
• Able to work independently and in a team.

Responsibilities

• Open and close the store and perform other duties in absence of management.
• Manage store opening/closing with keys and alarm code.
• Daily sales reporting to retail leadership.
• Oversee sales floor during high volume and support the sales team.
• Grow personal client base and drive store sales through follow-up.
• Collaborate with leadership to create customer experience initiatives.
• Provide exceptional customer service and resolve issues.
• Maintain showroom design and visual standards.

Skills

Retail sales

Shift supervision

Interpersonal skills

Communication skills

Leadership

Customer service

Education

Interior Design education or related design experience

Tools

MacOS

Microsoft Office

Job description

.* Guiding clients through a personalized, premium design and sales experience.* Helping customers bring their vision to life with thoughtfully curated furniture and décor.* Building lasting relationships while creating beautiful, functional spaces.* Delivering outstanding results through exceptional service and uncapped earning potential.* A sleek, modern showroom that feels more like a design studio than a retail store.* Ongoing training in luxury sales, interior design trends, and design consultation.* Competitive compensation with unlimited commission potential.* Exclusive employee discounts so your own space turns heads.* A collaborative team culture that celebrates creativity, growth, and success.* Passionate about interior design, home furnishings, and helping customers create spaces they love.* A confident communicator who enjoys building relationships and delivering exceptional service.* Creative, detail-oriented, and energized by bringing design ideas to life.* Experience in sales, retail, interior design, or home furnishings is preferred.* Interior Design education or related design experience is a plus.* **Base Compensation Range:** $18 per hour* **Commission & Bonus:** Earn more with UNCAPPED commission on written sales - 2% on all sales. Monthly bonus opportunity of $500 based on your ability to meet specific individual sales goals* Health Insurance through Blue Cross/Blue Shield* Optum for Prescriptions In-Network* Dental and Vision Insurance* Paid Vacation* 401k with match* Disability Insurance* Life Insurance and AD&D* Paid Bonding Leave* Paid Training* Health Savings Account - Contributions go in tax-free, grow tax-free and are withdrawn tax-free* Tuition Reimbursement (may receive up to $5,250 per calendar year)* Employee Assistance Program (Free to all employees!)+ Counseling sessions+ Financial and legal resources* Responsible for opening and closing the store and performing other duties in the absence of management.* Assigned and are responsible for opening and closing the store with store keys and alarm code* Responsible for daily sales reporting to the retail leadership* Oversee the sales floor in periods of high volume, provide support to the sales team and supervise to ensure that the store is meeting financial goals and that associates are providing excellent service to our guests.* Effectively perform the Lead Sales Associate role, serving as a role model to our sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.* Maintaining the showrooms design and visual standards using merchandising guidelines.* Maximize sales by growing and maintaining a strong client base by building your own personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach.* Assist our leadership team to create programs and initiatives to make our customers' experiences even better.* Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.* Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution.**SCOPE & IMPACT:**This role supports retail store financial performance. Locations currently have annual targets between $5-8M in annual sales.**MINIMUM REQUIREMENTS:*** 2+ years retail sales experience with shift supervision experience preferred* Strong interpersonal and customer service skills required* No travel required* Availability to work a flexible schedule including mornings, evenings, weekends, and holidays* Passion for driving the customer service experience* As a Key Holder you exhibit an aptitude for managerial responsibilities* Knowledge of furniture industry a plus* Ability to work well both independently and in a collaborative or team setting* Proficiency in Mac operating systems and Microsoft office* Strong leadership and communication skills both written and verbal**SUPERVISORY RESPONSIBILITIES:**No direct reports but is responsible for managing situations when the SL and ASL are not available. This role may serve as a mentor for Part Time Designers.**PHYSICAL DEMANDS/WORK ENVIRONMENT:**