Design Process Coordinator

KCI Technologies; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

KCI Technologies, Inc. is seeking a Design Process Coordinator in Raleigh to provide data entry and administrative support across work management, customer information, and design tools within engineering and construction planning.

You will help ensure safety, reliability, storm restoration, and cost management while delivering quality service. The role mainly operates in an office environment and does not progress into designer or coordinator hierarchies.

Qualifications

• High school diploma or equivalent with 1 year of relevant work experience.
• Proficiency in Microsoft Office.
• Flexible and dependable during storm events and daily work.
• Strong written and verbal communication.
• Proficient in computer-based work management systems.
• Excellent customer service and teamwork.
• Valid driver’s license.

Responsibilities

• Enter projects in the work management system using templates and notes.
• Support Designers and manage system queues.
• Prepare work orders for overhead and underground work.
• Translate sketches/notes into construction prints for work orders.
• Verify dependencies before releasing jobs.
• Update status, comments, and customer contact information.
• Assign resources and enter billing data.
• Communicate with customers and coordinate scheduling.
• Produce reports from the work management system.

Skills

MS Office

Data entry

Customer service

Communication

Teamwork

Education

High school diploma

Associate’s degree

Tools

Work management systems

Customer information systems

Job description

Overview

Join us as we Rise to the Challenge

At KCI, we’re building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our team. We reward integrity and commitment, and when we do well, you do well. Our employees have the freedom to innovate, unlimited growth, a voice that matters, a lifestyle that works, and skin in the game. Achievements are shared and celebrated. As a team, we are motivated to better ourselves, each other, and the world around us.

THE COMPANY

KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. KCI is recognized as an industry leader, employing cutting-edge technologies, management practices and strategic growth initiatives. Employee ownership fosters an entrepreneurial spirit, encourages technical expertise, and shapes strategic planning.

KCI is currently ranked #50 on Engineering News-Record’s list of the Top 500 design firms in the nation.

KCI BENEFITS INFORMATION

We offer a competitive compensation package, family friendly benefits, a collaborative working environment, and the training, mentoring and resources you need to advance in your career.

We understand that you have choices, and we know that together we will make a great team!

KCI is committed to building a diverse and inclusive staff, and we encourage women, people of color, LGBTQ+ individuals, and individuals with disabilities to apply.

KCI Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Duties, Responsibilities & Other

The Design Process Coordinator will provide data entry and general administrative support across work management systems, customer information systems, resource management systems, and design tools as part of the engineering and construction planning process. The Design Process Coordinator is expected to have strong knowledge of computer systems and have the ability to work efficiently and effectively in KCI and client tools.

This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

This position primarily involves working in an office environment. This position does not progress into the Designer or Task Coordinator hierarchies.

Your key responsibilities include:

• Perform Design Tool and work management system entry and provide general support to Designers and management of system queues.
• Enters projects as requested into the work management system using Designer field notes, templates, and/or Expert Designer or other methods.
• Applies standard designs to lower complexity corrective maintenance work, follow-up work, and/or other routine program work.
• Assists the Designers with general work order preparations, particularly for overhead and underground revenue work, major projects and other maintenance / program work.
• Copies/translate sketches/notes from Designers into appropriate format for attached construction prints on work orders in the work management system (eg. Residential, small commercial and lighting).
• Verifies/completes the dependencies in the work management system prior to releasing job(s).
• Assists Designer with updating work management system for status, project comments, or customer comments and contact information.
• Assigns resources to work orders in the work management tools.
• Handles customer communication and enters appropriate billing in the customer information system.
• Other duties as assigned.

Communicates and coordinates with internal/external customers

• Performs customer calls as requested for various work management system tasks and coordinates with responsible parties regarding right-of-way, site ready, schedule, re-schedules, CIAC, invoices, site delivery.
• Compiles, reviews, and prints reports from work management system as needed.
• Contacts customers to confirm project details and schedules (depending on Enable).
• Assists in managing communications for Designers such as creation/scheduling of customer outages and letters, manually generated invoices (CIAC), and other general communications with customers as necessary.
• Communicate, coordinate, and develop solutions for a broad range of requests between Designers and Schedulers, Construction and Maintenance (C&M) Specialists, and others as needed (Ex. Phone number lookup to in-depth work management/design tool changes).
• Reports job status details to Designers, C&M Specialist, and/or contract construction crews as needed.
• Handles customer information system inquiries and centralized group requests.
• Supports designer with obtaining information out of customer information systems.
• Prepares for and provides storm support as needed.

Qualifications

Education and/or Work Experience Required:

• High school diploma (or equivalent) with a minimum of one year of relevant work experience.
• Demonstrates proficiency in Microsoft Office suite.
• Exhibits flexibility and dependability during storm events and daily work.
• Effective written and verbal communication and interpersonal skills.
• Demonstrates proficiency in computer-based work management systems.
• Exhibits excellent customer service skills.
• Collaborates effectively in a team environment.

Certificates, Licenses, and/or Registrations Required: Valid driver’s license required.

Education and/or Work Experience Preferred: Associate’s degree.

Pre-employment drug screening and background check are conditions of employment. Motor vehicle checks may be required based upon position.