Design Pattern Maker/Customer Service

Essity North America Inc.; Hickory (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Scholarship program

Job summary

Essity North America Inc. in Hickory, NC, seeks a Design Pattern Maker/Customer Service to serve as the single point of contact for placing orders and handling design inquiries.

The role uses a computer aided CAD system to transform prescriptions into custom garment patterns, ensure best fit, and coordinate with production, shipping and customer teams. The ideal candidate has a high school diploma (associate preferred), strong English skills, and customer service experience.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Must be able to read, write and speak English; required for the safe and effective performance of the job
• 1 year experience in a customer service environment preferred.

Responsibilities

• Develops custom seamed garment patterns using GDS design system or through hand drawing of template patterns.
• Modify computer generated designs by applying design guidelines for pressure, stretch, and best fit shape.
• Draw patterns by hand for low volume and/or high complexity orders; ensure best fit shape with calculations and tools.
• Audit orders to ensure accurate design or modification and record any corrections.
• Resolve customer issues and questions; record internal errors for the appropriate department.
• Review design issues and advise customers or CS for verification call.
• Maintain 96%+ quality on work processed.
• Enter data into databases to track orders and generate reports.
• Draft sales documentation or proposals as required.
• Other duties as assigned

Skills

Customer service

Design

Hand drawing

English proficiency

Communication

Education

High school diploma

Associate degree preferred

Tools

AutoCAD

Job description

Design Pattern Maker/Customer Service

Who We Are

Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions.

About the Role

Performs customer service / design duties providing the customer a single point of contact for placing orders, and representing the company in a positive and professional manner regarding all matters relating to sales, service and design. Transforms a physician’s prescription into a custom designed support using a computer aided auto-cad system which utilizes design knowledge & techniques.
We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

What You Will Do

• Develops custom seamed garment patterns through the use of GDS design system or through hand drawing of template patterns.
• For computer generated designs, makes needed modifications by applying design guidelines for pressure, stretch, and best fit shape.
• For orders of low volume and/or high complexity, develops the pattern by manually drawing the design on a paper. For manually drawn patterns, ensures best fit shape through the use of additional calculation and design tools.
• Completes audit of customer order using customer order form & prior order history to ensure an accurately designed or modified garment, making corrections as needed.
• Works directly with customer to resolve any issues such as discrepancies, missing information, or design questions. Makes modifications needed and records any internal errors to the appropriate department.
• Reviews, analyzes and makes recommendations on design issues directly to customer or to Customer Service for verification call to customer.
• Maintains quality of 96% or above on work processed.
• Supports patient record management by following procedures for retrieval, storage and maintenance of patient’s files.
• Interacts with customers via telephone and other media (internet, fax, e-mail, etc.) while entering orders, verifies product description, quantity, shipping and billing information with a high level of accuracy on orders.
• Coordinates method of shipping with the shipping carriers and other outside agencies to answer shipping questions, provide information, or expedite shipping.
• Creates pleasant and professional environment to promote positive interaction with both internal and external customers.
• Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales)
• Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.
• May make standard calculations to accurately compile and report statistics.
• Enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities and/or generate sales reports and statistics.
• May draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements if required.
• Other duties as assigned

Who You Are

• High school diploma or equivalent; associate degree preferred.
• Must be able to read, write and speak English; required for the safe and effective performance of the job
• Good communication skills, oral/written as well as good reading comprehension and spelling skills
• Ability to work directly with customers to prevent and resolve problems. One year experience in a customer service environment preferred.
• 10-key proficiency
• Familiarity with computer programs including word processing and spreadsheets.
• Applied math skills including proficiency in fractions, decimals, and metrics.
• Independent judgment decision centering around patient’s physiology, diagnosis, required stretch and fabric availability, as well as support style and options ordered
• Understands cutting, sewing and measuring and fitting of garments for design

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good|Excel Together |Be You with Us

Compensation and Benefits:

Along with competitive pay you will be eligible for the following benefits:

• United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance
• Wellness program provided through Rally
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match and annual employer base contribution
• Company paid Basic Life, AD&D, short-term and long-term disability insurance.
• Employee Assistance Program
• PTO offering with Paid Holidays
• Voluntary benefits to include critical illness, hospital indemnity, and accident insurance
• Employee discounts program
• Scholarship program for children of Essity employees.

Hickory, NC

Additional Information

The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact [e-mail]

Together, we are improving lives, every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.