Design Lead/Architect, Manhattan Active Order Management
Fulfillment IQ
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Benefits offered by this job
Job summary
Fulfillment IQ is seeking a Design Lead/Architect for Manhattan Active Order Management to drive functional design, protect a unified global template, and guide engineers through go-live. The role requires travel up to 40% and supports US-based, remote work with international travel.
You will lead Fit-to-Template, GAP analyses, and decision-making between standard functionality, configuration, and extensions while ensuring consistency across MAO implementations.
Qualifications
- 5+ years in WMS/OMS solution design or related roles.
- Hands-on functional expertise in Manhattan Active Order Management.
- Experience with APIs and extension development.
- Deep understanding of order management processes and related analyses.
- Experience customizing and implementing OMS across modules.
- Experience supporting implementations from design through go-live.
- Professional working proficiency in English; Spanish is a plus.
Responsibilities
- Translate business requirements into documented functional designs and solution specifications.
- Evaluate options across standard functionality, configuration, process changes, integration, or extension to ensure end-to-end consistency across WMS, OMS, and related apps.
Skills
Tools
Job description
Job Title: Design Lead/Architect, Manhattan Active Order Management
Primary Job Location: United States (Remote)
Location Flexibility: Remote, US based
Employment Type: Contract, 12 months (renewable), full-time hours. Full-time employment with Fulfillment IQ Inc. is also available.
Hiring Timeline: Immediate
Reporting Line: SVP, Enterprise Systems
Application Deadline: Open until filled
Eligibility: Open to candidates residing in Georgia (Atlanta preferred), Texas, Florida, or Tennessee.
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
We work at the intersection of strategy, supply chain, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution.
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.
If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
You will be a functional design authority on a global Manhattan Active platform, translating complex operational and customer requirements into scalable solutions on Manhattan Active Order Management, embedded in a large, multi-customer program. The core of the job is protecting a shared global template: running Fit-to-Template and GAP analyses, challenging unnecessary customization, and guiding configurators and engineers through go-live. The role works US Eastern or Central business hours, with travel of up to 40%, including international travel to Latin America.
- Lead functional solution design for Manhattan Active Order Management implementations and template enhancements
- Run Fit-to-Template and GAP analyses and decide between standard functionality, configuration, process change, integration, or extension
- Protect the global template: challenge unnecessary customization and consolidate recurring needs into reusable functionality
- Translate approved designs into clear configuration requirements and extension specifications
- Guide configurators and extension engineers, and support testing through go-live and stabilization
- Technical: 5+ years in WMS/OMS solution design, functional architecture, product consulting, or implementation
- Technical: strong, hands‑on functional expertise in Manhattan Active Order Management, including its configuration concepts, capabilities, and limitations (Manhattan Active WM is a plus)
- Technical: designing across complex integrations, with a working understanding of APIs and extension development and their functional implications
- Functional: deep understanding of order management processes (order capture, validation, sourcing, allocation, fulfillment orchestration) and proven Fit-to-Template and GAP analysis
- Should have experience in customizing and implementing Order Management system to support various modules, such as but not limited to, Inventory as Service, Promise Date, Third Party Logistic, Ship from Store, and Same day Delivery functionalities. Experience in Inventory Hub module in MAO.
- Experience working with and validating Order Configuration, Available to Commerce, Allocation, Release and Fulfilment Optimization Strategy, Fulfilment Outage, etc.
- Functional: supporting implementations from design through testing, deployment, and stabilization, with the confidence to challenge proposed solutions
- Language: professional working proficiency in English, written and spoken. Spanish is a plus.
- Translate business requirements into documented functional designs and solution specifications
- Evaluate options across standard functionality, configuration, process adjustment, integration, and extensionEnsure end‑to‑end consistency across warehouse management, order management, and surrounding applications
- Contribute to continuous development of the global Manhattan Active template
- Apply design principles, configuration guardrails, and architecture standards
- Support functional change requests, impact assessments, and the template roadmap; elevate deviations
- Write configuration requirements and extension specifications from approved designs
- Review configuration approaches and technical designs against intended business processes
- Assess impact of enhancements across MAO, integrations, reporting, and extensions
- Define functional acceptance criteria and critical end‑to‑end test scenarios
- Support QA, SIT, and UAT; drive functional issue resolution through go-live and stabilization
- Facilitate design workshops, document decisions, and coach super users and configurators
At Fulfillment IQ, we do not just build supply chain solutions, we build long‑term careers. We give our people real ownership, real influence, and meaningful responsibility. Whether you are leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact. We operate with a high‑trust, high‑standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.
Compensation is competitive and based on experience. Contract engagements are paid at an agreed hourly or daily rate; full‑time roles are paid a base salary in USD. We discuss compensation openly at the first screening call.
The benefits below apply to full‑time employees of Fulfillment IQ Inc. Contractors are engaged on a fixed‑term contract rate.
- Comprehensive medical, dental, and vision coverage for you and your family
- Employee wellness programs where applicable
- Competitive paid time off, sick leave, and public holidays
- Flexible leave policies that respect local labour standards
- Employee stock options (ESOP), where applicable
- Dedicated learning and development budget, with support for skills, leadership, and career progression
- Remote and hybrid work options, flexible hours aligned to role and client needs
- Equipment and workstation allowances, internet and business travel reimbursements, team events and offsites
Applicants must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship, now or in the future.
FIQ uses artificial intelligence to assist in the screening, assessment, and shortlisting of applications for this position, including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process, contact hr@fulfillmentiq.com.
FIQ is committed to an inclusive and accessible recruitment process. In line with the Americans with Disabilities Act (ADA) and applicable state and local law, reasonable accommodations are available on request at any stage of recruitment and assessment. Contact hr@fulfillmentiq.com and we will work with you to meet your needs.
Your personal information is collected and used for recruitment purposes in accordance with FIQ's Candidate Privacy Notice, available at here. This includes the use of AI‑assisted screening described above. By applying, you acknowledge this notice. Questions: hr@fulfillmentiq.com.
Fulfillment IQ is a people‑first company built on trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high‑performing workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
Website: fulfillmentiq.com
LinkedIn: Fulfillment IQ
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