Design Expert, Sales - Interior Define

Havenly, Inc.; Baltimore (MD); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

PTO

Health benefits

401K

Employee discounts on furniture and设计

Job summary

Havenly is seeking a Design Expert for our Baltimore Studio to deliver a high-end, personalized customer experience and drive sales growth. You will engage clients in-store and virtually, lead the full sales process, and master our furniture and design services to guide confident purchases.

The role emphasizes spatial planning, mood-board creation, and strong product knowledge, with ongoing follow-up to secure repeat business and local market engagement.

Qualifications

• 2–3 years of sales experience in furniture or interior design is preferred.
• Interior design knowledge with mood boards and floor plans for clients.
• Customer-centric approach that drives sales conversions.

Responsibilities

• Achieve sales targets by meeting/exceeding monthly quotas with great service and product knowledge.
• Conduct client consultations in-store and virtually to tailor furniture and design choices.
• Lead the sales process from inquiry to purchase for a smooth, personalized experience.
• Identify opportunities to grow sales and improve the customer experience in the studio.
• Deeply understand product offerings and design services to guide purchasing decisions.
• Collaborate with clients on spatial planning and mood boards; familiarity with 2D/3D tools is a plus.
• Maintain proactive post-purchase follow-up to ensure satisfaction and encourage repeat business.
• Act as a brand ambassador to cultivate Baltimore-area community relationships.

Skills

Sales experience

Interior design experience

Customer-centric

Team player

Tech-savvy

Tools

Canva

Google Suite

2D/3D design software

Job description

At Havenly, we believe everyone deserves a home they love. Since 2014, we’ve grown into the country’s leading interior design service. Through our brand Interior Define , we’re transforming how people shop for custom furniture by combining design expertise with a seamless sales process.

We are seeking a sales-driven Design Expert to play a critical role in delivering a high-end, personalized customer experience while driving sales growth at our Studio in Baltimore, MD. If you’re passionate about interior design, thrive in a fast-paced environment, and love exceeding sales goals, this opportunity is for you!

What You’ll Do:

• Achieve Sales Targets: Meet and exceed monthly sales quotas by delivering exceptional customer service and expert product knowledge.
• Client Consultations: Engage clients both in-store and virtually, consulting them on furniture selections and design choices tailored to their needs.
• Lead the Sales Process: Own the entire customer journey, from initial inquiry to purchase execution, ensuring a smooth, efficient, and personalized experience.
• Drive Sales Growth: Identify and act on opportunities to enhance sales and improve the overall customer experience within the studio.
• Product Expertise: Master the details of our product offerings and design services, confidently guiding clients through their purchasing decisions.
• Spatial Planning & Design Mood Board Creation: Work with clients to complete their room design, and ensure proper size and fit of all selected furniture pieces. Experience with 2D and 3D design softwares is a plus.
• Follow-Up & Retention: Maintain proactive and timely communication with clients post-purchase to ensure their satisfaction and encourage repeat business.
• Market Engagement: Act as a brand ambassador to cultivate a strong community presence in Baltimore, MD and build local customer relationships.

Who You Are:

• Sales Experience: You have 2-3 years of experience in sales (preferably in furniture or interior design) and are passionate about hitting and exceeding targets.
• Interior Design Experience: You have experience in the Interior Design and/or home furnishings industry. Are able to speak to and create mood boards, and floor plans for clients.
• Customer-Centric: You excel in creating memorable and meaningful customer experiences that result in sales conversions.
• Team Player: You thrive in a collaborative environment, helping the team meet shared goals while also driving individual sales success.
• Goal-Oriented: Proven track record of meeting or exceeding sales targets with a consultative selling approach.
• Organized & Efficient: You manage multiple clients and projects efficiently, ensuring timelines are met and customer expectations are exceeded.
• Tech-Savvy: Proficient with tools like Canva, interior design floor planning software, and Google Suite, and comfortable adapting to new platforms in a tech-driven environment. CRM experience preferred.
• Adaptable: You’re flexible, solutions-focused, and able to thrive in a fast-paced, startup-like setting.
• Passionate About Design: You stay informed on the latest trends in interior design and furniture and have a strong eye for aesthetics.

Why Join Us?

• Competitive Compensation: On target earnings of $85-100K+ per year (60/40 split between base salary and commissions based on performance).
• Benefits: PTO, health benefits (medical, dental, vision), 401K, company equity, and employee discounts on furniture and design services.
• Growth Opportunities: Be part of a fast-growing company that values your professional development and offers opportunities for advancement.
• This is a full-time position based in our Baltimore Studio, including standard retail hours, and weekend availability .
• The role includes standing, bending, and maneuvering in the studio to assist clients and arrange product displays.
• Ability to lift up to 50 lbs. and handle furniture items as needed.

At Havenly, we’re committed to diversity and inclusion.