Design Associate

MAINE MALL; Portland (ME); On-site; USD 36,000 - 48,000; Full time

Job summary

Pottery Barn, a Williams-Sonoma brand, seeks a Design Associate to help clients enhance living spaces through in-store and in-home consultations. You will combine design expertise with client preferences to form tailored plans and presentations.

Role requires space measurement, knowledge of current promotions, and delivering world-class service, including gift wrap, registry support, and special/furniture orders. Retail design experience and strong communication are a plus.

Qualifications

• Strong communication and clienteling skills to engage customers.
• Ability to follow up with clients and drive sales.
• 1–2 years of customer service and retail sales experience.

Responsibilities

• Assist clients in one-on-one store and in-home consultations to design living spaces.
• Accurately measure and assess client spaces for design plans.
• Create and present design plans based on client needs, style, and space.
• Maintain knowledge of promotions to achieve sales goals.
• Provide world-class service including gift wrap, registry, special orders, and furniture orders.

Skills

Strong communication

Clienteling

Customer follow-up

Job description

# Design AssociatePottery BarnFull timePosted Mon, Jun 1st 2026Learn MoreJob Description Responsibilities • Utilize design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales • Perform productive in-home consultations including the ability to accurately measure and assess the client's living space • Create and present design plans based on client's needs, style, preferences and living space • Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals • Utilize exemplary world-class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders • Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment Criteria • Strong communication, clienteling and customer follow-up skills • Ability to complete and coordinate complex large orders within a variety of sales channels • Experience in working with the elements of design preferred • Proven ability to prioritize and handle multiple tasks simultaneously • 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required) Physical Requirements • Must be able to be mobile on the sales floor for extended periods of time • Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques Employment/promotion to this role will be contingent on successful completion of a background check About Us Our Company Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.