Deputy Store Manager

Läderach; Potomac (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive Pay

Holiday Pay

Annual Bonus

Medical Coverage

Vision Coverage

Life Insurance

Dental Coverage

Employee Assistance Program

Training & Development

Employee Discounts

Chocolate at work

Job summary

Läderach is seeking a Deputy Manager to support the Store Manager in delivering exceptional in-store experiences and manage day-to-day operations. The role emphasizes staff leadership, training, and maintaining high merchandising and customer service standards.

Ideal candidates have at least one year in retail with increasing responsibility, are proactive, reliable, and passionate about chocolate. Working hours include extended shifts, weekends, and holidays in a fast-paced environment.

Qualifications

• At least one year of experience in a retail space with increasing levels of responsibility (e.g., growth from associate to shift lead).
• Strong leadership, staff management and customer service skills.
• Reliable with a flexible schedule, including extended hours, weekends, and holidays.

Responsibilities

• Lead outstanding in-store customer experience and motivate staff to provide top-notch service.
• Oversee product sales, register duties, merchandising, gift packaging and order fulfillment.
• Ensure food safety protocols and accurate merchandising, inventory and store standards.
• Schedule shifts, coordinate meetings/events, and support Store Manager and Regional Manager to meet store quotas.
• Act as a key communicator of corporate values to customers and employees.

Skills

Leadership

Staff management

Customer service

Flexible schedule

MS 365

POS

Tools

Microsoft 365

POS

Job description

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.

The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.

Deputy Manager

A Läderach Deputy (Assistant) Store Manager aids in the supervision of employees, is an example of excellent customer service and leads training. The ideal Deputy Manager is a chocolate-lover with proven experience in effective retail shop and staff management. This role aids in the supervision of employees, is an example of excellent customer service, leads training plans and helps carry out the goals of the Store Manager and Regional Manager to meet the store’s quotas.

What You Can Expect In This Role

• You will lead outstanding in-store customer experience, motivate the staff to provide top notch customer care
• You will help oversee product sales and register duties, including shop and shelf care, gift packaging and order fulfillment
• You will help ensure the accuracy of Läderach product merchandising, while executing proper food safety protocol
• You will help schedule effective staff shifts and coordinate store meetings/events
• You will help the Store Manager manage the accuracy product merchandising and store inventory orders
• You will help achieve in-store compliance and loss prevention standards
• You will act as a key communicator of corporate values to customers and employees
• You will manage the store in the absence of the Store Manager
• You will handle other role-related responsibilities as assigned by the Store Manager

What We Expect From You

• You have at least one year of experience in a retail space with increasing levels of responsibility (ex: growth from associate level to shift lead/floor lead/assistant manager)
• You are equipped with strong leadership, staff management and customer service skills
• You are reliable with a flexible schedule, including the availability to work extended hours, weekends, and holiday hours based on store needs
• You are proficient in computer skills such as email use and management, Microsoft 365, data entry, spreadsheets, and POS.
• You are quality-minded with keen attention to detail
• You are proactive and efficient
• You are passionate about chocolate

Physical Requirements

• Depending on the length of the shift, employees may need to have physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment.
• This position requires the ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (like restocking or re-organizing displays).
• Multitasking requires physical agility and the ability to stay organized.
• Employees may be required to bend, squat, or reach up high to organize or stock products.
• Some retail positions require employees to maintain cleanliness in the store, which can involve bending down to clean floors or wiping down displays.
• Restocking low shelves or accessing high displays may involve frequent bending or stretching.
• Requires the ability to lift 15-40 pounds.

What We Offer You

• Competitive Pay
• Premium Holiday Pay (Double-Time)
• Annual Bonus
• Medical – 80% contribution by Laderach of Employee Only plan and 50% contribution by Laderach of Family Coverage plan(s) Dental
• Vision – 100% covered by Laderach Life – Laderach covers up to $25K of Life Insurance (option to go up to $150K Optional 401(k) enrollment
• Employee Assistance Program
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and further external training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations

Own it. Grow it. Make it fresh.

We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Our success and momentum to expand is only possible through the passionate drive of our diverse 2,500 employees, who come from more than 80 countries and represent various backgrounds, religious beliefs, and lifestyles.