Deputy Program Manager – Program Manager IV

Riva Solutions Inc; Rockville (MD); On-site; USD 135,000 - 165,000; Full time

Job summary

RIVA Solutions, Inc. seeks a Deputy Program Manager – Program Manager IV to oversee ASPA Digital’s multi-workstream program in a Federal setting.

You will coordinate web operations, content delivery, and service desk activities while maintaining strong governance and performance metrics. You will engage with government stakeholders, product owners, and technical leads to drive delivery cadence, manage scope, and align execution with mission priorities, ensuring secure and accessible digital

Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• 10+ years of experience leading and managing IT or digital transformation projects.
• Experience managing requirements, scope, and stakeholder communications across concurrent initiatives.
• Experience in web, digital communications, service desk, or content-management environments with workflow improvements.
• Proficiency with Jira, Confluence, Trello, GitHub or similar tools.

Responsibilities

• Support operational oversight and day-to-day delivery across ASPA Digital workstreams.
• Develop project plans, manage requirements and scope, coordinate execution for initiatives.
• Coordinate activities across product owners, developers, scrum masters, and cross-functional teams.
• Support monthly and recurring program reporting—status, financials, staffing, delivery metrics.
• Help manage intake, workflow refinement, and operational processes for efficiency and transparency.
• Assist with transition planning and onboarding of workstreams into steady-state delivery.
• Develop and maintain program documentation and SOPs for governance and continuity.
• Communicate status, risks, and actions to Government and internal stakeholders.

Skills

Program management

Stakeholder communications

Agile delivery

Web operations

Service desk management

Change management

Risk management

Team leadership

Education

Bachelor's degree in Communications, Information Technology, Business, or related field

Tools

Jira

Confluence

Trello

GitHub

Job description

Deputy Program Manager – Program Manager IV

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

That’s RIVA.

We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions, we support efforts that strengthen communities and serve the public good.

RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability. They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one. all while supporting missions that matter.

PROGRAM OVERVIEW

The Department of Health and Human Services (HHS), Office of the Assistant Secretary for Public Affairs (ASPA) Digital, serves as a primary digital communications conduit for timely, authoritative public health information. ASPA Digital supports a large ecosystem of public-facing websites, digital platforms, and stakeholder services that must remain secure, accessible, and responsive to rapidly changing priorities. Recent national needsincluding COVID-19 response, opioid and behavioral health initiatives, bullying prevention, and other public health challengeshave increased demand for real-time, multi-channel communications and continuous improvement of the citizen experience. This program delivers integrated digital communications support services, combining Agile delivery, user-centered design, content strategy, analytics/voice of the customer, and modern web operations to ensure HHS information is accurate, accessible, and trustedon every device and for every audience.

RIVA supports ASPA Digital by providing disciplined program execution, clear governance, and scalable Agile delivery to meet high-visibility deadlines while continuously strengthening customer experience, compliance, and operational resilience.

POSITION OVERVIEW

RIVA is seeking a Deputy Program Manager - Program Manager IV to support operational oversight, delivery coordination, and stakeholder engagement across ASPA Digital’s integrated digital communications program. This role serves as a key program leader responsible for helping manage day-to-day execution across multiple workstreams, including web operations, content delivery, service desk activities, and modernization initiatives. The Deputy Program Manager works closely with Government stakeholders, product owners, technical leads, and cross-functional teams to manage scope, priorities, delivery cadence, and communication in a dynamic, high-visibility Federal environment.

The Deputy Program Manager applies strong program delivery, communication, and change management skills to coordinate ongoing operations and help ensure successful delivery of digital products and services. The position is responsible for supporting planning, reporting, staffing coordination, intake refinement, workflow improvement, and transition activities, while helping align execution to customer needs and mission priorities. Success in this role requires the ability to manage complex information across teams, communicate clearly with both technical and non-technical stakeholders, and maintain transparency around status, risks, and operational performance.

CORE RESPONSIBILITIES

• Support operational oversight and day-to-day delivery across ASPA Digital workstreams, helping ensureprogram activities align with Government priorities, schedule expectations, and mission outcomes.
• Work closely with HHS ASPA Digital stakeholders to develop project plans, manage requirements andscope, and coordinate execution for new and existing initiatives.
• Coordinate program activities across product owners, developers, scrum masters, and other cross-functional teams to maintain alignment on priorities, deliverables, and dependencies.
• Support monthly and recurring program reporting, including status, financials, staffing updates, deliverymetrics, and operational performance visibility.
• Help manage intake, workflow refinement, and operational processes across the delivery program toimprove efficiency, transparency, and responsiveness.
• Assist with transition planning, rapid adoption strategies, and onboarding of workstreams, websites,features, or operational processes into steady-state delivery.
• Develop and maintain program documentation, communication artifacts, and standard operatingprocedures that support knowledge management, governance, and program continuity.
• Communicate status, risks, issues, and recommended actions clearly to Government and internalstakeholders, helping sustain strong customer relationships and high-quality service delivery.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Communications, Information Technology, Business, or a related field (or equivalentpractical experience).
• 10+ years of experience leading and managing information technology or digital transformationprojects, operations, or delivery programs.
• Demonstrated experience managing requirements, scope, delivery coordination, and stakeholdercommunications across multiple concurrent initiatives.
• Experience supporting program operations in web, digital communications, service desk, or contentmanagement environments, including workflow/process improvement.
• Proficiency with project and collaboration tools such as Jira, Confluence, Trello, GitHub, or similarplatforms used to manage work intake, status, and delivery coordination.
• Strong communication and problem-solving skills, with the ability to synthesize complex programinformation, influence stakeholders, and support enterprise-wide digital delivery decisions.
• Ability to obtain and maintain a Public Trust clearance and to operate effectively in a high-visibilityFederal environment with diverse technical and business stakeholders.

PREFERRED QUALIFICATIONS

• Experience supporting HHS, ASPA Digital, or other Federal digital communications, web operations, orpublic-facing service delivery programs.
• Experience overseeing programs of 20+ staff and coordinating work across multiple teams, roles, andfunctional areas.
• Experience with rapid adoption strategies, transition models, and integration of websites, workflows, ordelivery functions into operations and maintenance environments.
• Preferred certifications include Agile Team Facilitator, Change Practitioner, or similar Agile/changemanagement credentials.
• Experience with content management systems or digital delivery platforms such as Drupal, SharePoint,WordPress, or similar tools used in Federal web and digital programs is preferred.

The salary or salary range for this role reflects an estimated range informed by multiple compensation factors. Final offers may vary based on considerations such as relevant experience, education and training, critical skillsets, and overall business needs.

Pay range

$135,000 - $165,000 USD

EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATION

We believe great teams are built from different backgrounds, perspectives, and lived experiences, and we mean that beyond the buzzwords.

RIVA is an equal opportunity employer. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other characteristic protected by law.

If you need an accommodation at any point in our process, send an email to [e-mail], we'll be happy to help.

VETERAN SUPPORT & ACCESSIBILITY

As a federal contractor, RIVA follows the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, supporting the employment and advancement of protected veterans and individuals with disabilities. If you're a veteran, we encourage you to self-identify during the application process, it helps us track our hiring commitments and, in some cases, may support priority referral for open roles.

RIVA also invites applicants to voluntarily self-identify as having a disability during the application process, not because it affects your chances of being hired, but because it helps us measure how well we're living up to our commitments and identify where we can do better. Your response is confidential and entirely optional.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in RIVA Solutions, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which a Armed Forces service medal was awarded pursuant to Executive Order 12985.