Deputy Operations Manager

CACI; Springfield (VA); On-site; USD 94,000 - 198,000; Full time

Job summary

CACI in Springfield, VA is seeking a Deputy Operations Manager to oversee the operations team and support the Operations Director in mission execution 24x7. The role requires keeping staff trained, coordinating with government customers, and driving improvements in procedures and performance.

You will mentor junior staff, manage resource allocation, and serve as an escalation point for complex issues while ensuring adherence to security protocols and policy guidelines.

Qualifications

• TS/SCI with Polygraph required to begin employment
• Experience in managing operations teams supporting real-time 24x7 watch operations
• Understanding of satellite infrastructure and satellite communication systems
• Proven leadership in operations or mission support functions
• Demonstrated ability to work effectively in a high-pressure, dynamic environment
• Experience with process improvement methodologies
• Strong leadership and management skills
• Exceptional communication skills
• Strong analytical skills
• Experience leading process improvement initiatives
• Ability to collaborate across departments and functions
• Experience in managing operator training and certification programs
• Understanding of maintaining security protocols and clearances
• Routine interaction with multiple customers
• Exceptional written and verbal communication skills
• Strong resource management skills

Responsibilities

• Support the Operations Director in staffing and training
• Interface with Government customer mission operations management
• Monitor operations team performance and determine corrective actions
• Manage quality control of technical input for problem/discrepancy reports
• Rectify procedural discrepancies via remedial training and procedure updates
• Identify areas for process improvement and promote employee suggestions
• Support strategic planning, resource allocation, and performance management
• Act as escalation point for complex issues and decisions
• Participate in cross-functional meetings and contribute to policies/procedures
• Mentor and develop junior operations staff

Skills

TS/SCI with Polygraph

Real-time 24x7 watch ops

Satellite comm systems

Leadership

Process improvement

Communication skills

Analytical skills

Cross-functional collaboration

Training programs

Education

Master's Degree with 12 years of experience

Bachelor's Degree with 14 years of experience

Job description

Job Title: Deputy Operations Manager
Job Category: Intelligence
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US

* * *

The Opportunity:

The Deputy Operations Manager provides critical support and oversight to the Operations Director, assisting with mission system-level leadership, guidance, and accountability of the entire operations team. This role ensures the team is adequately staffed and trained to support system operations 24 x 7 x 365. The Deputy Operations Director helps manage all aspects of mission execution, seeks improvements and efficiencies, establishes and maintains standards of operation, works closely with the engineering team on the integration of new system capabilities, and assists in managing the operator training and certification program.

Responsibilities:

• Support the Operations Director in ensuring the operations team is adequately staffed and trained.
• Assist in interfacing with the Government customer mission operations management team.
• Help monitor operations team performance and determine corrective courses of action.
• Assist in managing the quality control of technical input for problem reports or discrepancy reports.
• Investigate and rectify procedural discrepancies by supporting remedial training, updating operational or engineering procedures, and maintaining current/accurate operator working aids.
• Identify areas of process improvement and foster an environment where operations team members are empowered to propose improvements.
• Support strategic planning, resource allocation, and performance management within the operations team.
• Act as a point of escalation for complex issues and decisions requiring higher-level intervention.
• Participate in cross-functional meetings and contribute to the development of operational policies and procedures.
• Mentor and develop junior operations staff, promoting a culture of continuous learning and improvement.

Qualifications:

Required:

• A TS/SCI with minimum Polygraph is required to begin employment. As a requirement of continued employment, you may be required to obtain a higher-level polygraph.
• Experience in managing operations teams supporting real-time 24x7 watch operations.
• Understanding of satellite infrastructure and satellite communication systems.
• Proven experience in a leadership role within operations or mission support functions.
• Demonstrated ability to work effectively in a high-pressure, dynamic environment.
• Experience with process improvement methodologies.
• Strong leadership and management skills.
• Exceptional communication skills.
• Strong analytical skills.
• Experience leading process improvement initiatives.
• Ability to collaborate across different departments and functions.
• Experience in managing operator training and certification programs.
• Understanding of the importance of maintaining security protocols and clearances.
• Routine interaction with multiple customers.
• Exceptional written and verbal communication skills.
• Strong resource management skills.

Desired:

• Master's Degree with 12 years of skill-relevant experience or a Bachelor's Degree with 14 years' experience.

What You Can Expect:

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$94,400 - $198,200

CACI is an Equal Opportunity Employer. All qualified applicants wil