Deputy Operations Manager

Via Logic LLC; Concord (MA); On-site; USD 108,000 - 195,000; Full time

Job summary

Leidos is seeking an experienced IT Operations Manager to work with the Operations Manager on the U.S. Air Force Cloud One Architecture and Common Shared Services contract.

The role focuses on leading daily IT operations, ensuring high performance and reliability, and mentoring ITSM staff within an agile environment. The successful candidate will oversee service management processes, coordinate a multi-cloud operations team, and drive continuous improvement while aligning cloud services with

Qualifications

• Bachelor’s degree and 8 years’ relevant experience or a Master’s degree and 6 years’ relevant experience.
• 5 years’ experience leading teams or projects.
• Active DoD security clearance.

Responsibilities

• Oversee service management processes, including incident and problem resolution, monitoring SLAs and KPIs.
• Led a multi-discipline team of cloud engineers, network engineers, SREs, and service desk personnel to support 60+ mission apps.
• Coordinate operational planning and execution, managing staffing and subcontractors.
• Drive continuous improvement by optimizing practices, enhancing service delivery, and aligning roadmaps.
• Interact with the customer to ensure satisfaction and support business growth.
• Collaborate with IT support teams, application development, and business to align cloud services with objectives.
• Advise on Agile implementation to exceed performance and reduce costs/schedule.
• Drive change through cross-matrixed organizations.
• Communicate strategy, health, and incident plans to leadership.
• Oversee security and audits, respond to vulnerability scans, provide artifacts.

Skills

Leadership

Cloud operations

Operations management

Incident management

DoD security clearance

Education

Bachelor’s degree

Master’s degree

Tools

ITSM tools

Job description

Leidos is looking for an individual to work with the Operations Manager to support the U.S. Air Force Cloud One Architecture and Common Shared Services contract. This is an exciting opportunity to use my experience modernizing a leading, global-scale multi-cloud (Azure, AWS, OCI, and GCP) environment in support of a critical mission, supporting USAF system resilience, security, and cost effectiveness. Focus on managing daily IT operations to ensure high performance, reliability, and alignment with business objectives. Provide leadership and mentorship to ITSM staff, fostering collaboration, continuous improvement, and adherence to agile organizational policies and standards.

Primary Responsibilities:

• Help to Oversee service management processes, including incident and problem resolution, monitoring SLAs and KPIs, and implementing proactive corrective actions.
• Led a multi-discipline team of multi-cloud engineers, network engineers, SRE engineers, as well as tier 2 and 3 service desk support personnel, to meet the operational requirements of a cloud computing environment supporting over 60 mission applications and systems from across the DoD to become the most effective operations and sustainment team.
• Coordinate operational planning and execution, managing staffing and subcontractors within the operations organization.
• Driving continuous improvement by optimizing operational practices, enhancing service delivery, and maintaining strategic vision, team priorities, and product roadmaps.
• Integral part of the team that interacts with the customer to ensure satisfaction and assist with business growth and new task orders.
• Work closely with IT functional support teams, application development, and business to ensure alignment of cloud services with overall business objectives.
• Provide expertise on best practices to continually improve the implementation of Agile practices with the goal of exceeding performance objectives and reducing costs and schedule.
• Drive change through the delivery of cross matrixed organizations.
• Evaluate and communicate strategy, operational health, and incident action plans to executive leadership.
• Oversee security and process audits maintaining compliance, responding to vulnerability scans, and providing audit artifacts.
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
• Understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.

Basic Qualifications:

• Bachelor’s degree and 8 years’ relevant experience or a Master’s degree and 6 years’ relevant experience.
• 5 years’ experience leading teams or projects.
• Experience supporting mission‑critical IT operations in high‑availability environments.
• Experience with incident management, troubleshooting, service restoration, log analysis, trend analysis, and root cause analysis.
• Experience supporting Cloud environments and enterprise systems administration.
• Experience coordinating with customers and stakeholders to resolve incidents, address service issues, and support operational requirements.
• Experience with support ticket management systems and IT service operations processes.
• Strong communication, leadership, organizational, and time management skills.
• Must have an active DoD security clearance.

Preferred Qualifications

• 4+ years of experience managing the device configuration and patch management for an enterprise operation of a similar size, scope and complexity.
• 4+ years of experience managing service desk teams supporting the requirement that are similar in size, scope, and complexity to this customers environment.
• 4+ years of experience in communicating with Government personnel, including agency executives.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

August 28, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $107,900.00 - $195,050.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.