Dept Manager Sporting Goods Full Time

Buchheit Family of Companies; Jackson (MO); On-site; USD 55,000 - 80,000; Full time

Job summary

Buchheit Family of Companies is seeking a Retail Store Manager to lead a department in driving sales, customer satisfaction, and inventory control. You will develop a strong team, execute store plans, and ensure excellent service.

This exempt, full-time role requires hands-on leadership, effective delegation, and the ability to manage multiple priorities in a fast-paced retail environment. Experience in retail management and strong communication are essential.

Qualifications

• 3-4 years retail experience and leadership exposure.
• Strong communication and leadership capabilities.
• Excellent customer service and interpersonal skills.
• Ability to multitask, coordinate, analyze, observe, and meet deadlines.
• Proficient in basic computer skills.

Responsibilities

• Drive sales and profitability through customer satisfaction
• Ensure all planograms are executed
• Ensure merchandise is priced, displayed and stocked as per inventory levels
• Supervise, train, and develop staff
• Ensure employees provide outstanding customer service
• Familiarity with policies and procedures
• Oversee area with effective delegation and resource management
• Maintain knowledge of products and services
• May operate forklift or industrial truck to move merchandise
• Maintain safety awareness in the store
• Address customer complaints promptly and professionally
• Additional duties as assigned

Skills

Leadership

Customer service

Communication

Multi-tasking

Time management

Job description

DEPARTMENT: Retail Store

REPORTS TO: Store Manager

FLSA STATUS: Exempt

POSITION TYPE: Full-Time

Position Summary

Department Managers are responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results. Developing and leading a great team while increasing sales and profits of your assigned area will be the most important part of your job. Your hands-on leadership and management expertise will allow our organization to grow. This job is composed of a variety of tasks that are covered by general operating procedures but will also require extensive individual judgment to ensure successful operation of your area of the store.

Essential Duties And Responsibilities

• Drive sales and profitability through customer satisfaction
• Ensure all planograms are executed
• Ensure all merchandise is properly priced, displayed and stocked according to appropriate inventory levels
• Supervise, train, and develop staff in all functions required to run your assigned area
• Ensure all employees provide outstanding customer service to satisfy customer needs
• Be familiar with and enforce all policies and procedures
• Oversee assigned area through effective delegation and management of work, employees, time, and resources
• Maintain working knowledge of products and services
• May operate forklift or industrial truck to assist in loading, unloading, or moving merchandise and materials
• Safety awareness of anything in store that may be hazard to employees or customers
• Promptly handle any customer complaints, questions, or concerns in a professional and friendly manner
• Additional duties, as assigned

Requirements & Qualifications

• 3-4 years of retail experience
• Retail Management experience is preferred
• Flexibility to work any open store hours
• Strong communication and leadership skills
• Highly motivated leader capable of motivating others to achieve company goals
• Excellent Customer Service skills
• Excellent verbal and written communication
• Must possess strong work ethic and interpersonal skills
• Basic computer skills
• Highly organized and detail-oriented
• Ability to:
• Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
• Effectively communicate with customers, in-person and over the phone
• Demonstrate initiative and effective problem-solving skills within the scope of the position
• Prioritize, accurately multi-task, adhere to deadlines, and learn in a fast paced environment.

Physical Requirements

The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a “legal” disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.