Dept Manager / Area Supervisor

Ross Dress for Less - Plainfield; Osage Beach (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Ross Dress for Less - Plainfield is looking for an Assistant Manager to oversee store operations in the absence of the Store Manager. This role requires at least two years of retail experience, the ability to manage and motivate a team, and effective communication skills. The Assistant Manager will ensure compliance with company policies and assist with recruiting and training. The position demands availability to work evenings and weekends. Join a company that offers a dynamic retail environment and growth opportunities.

Qualifications

• Two or more years of store or assistant store manager experience.
• Demonstrated ability to supervise, motivate, and communicate positively.
• Availability to work evenings and weekends.

Responsibilities

• Management and supervision of all store areas in absence of Store Manager.
• Assist in recruiting, hiring, and training associates.
• Ensure compliance with company policies and safety regulations.

Skills

Store management experience

Supervising and motivating associates

Basic mathematical skills

Effective communication

Job description

Our values start with our people. Join a team that values you!

Our company is a nation’s largest off‑price retailer with over 2,000 stores and a strong track record of success and growth. We focus on delivering high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

General Purpose

Responsible for the management and supervision of all areas assigned by the Store Manager and for following policies regarding Customers, Associates, and merchandising. In the absence of the Store Manager, the Assistant Manager leads the entire operation of the store to ensure company standards and best practices are consistently met.

Essential Functions

General Operating Requirements

• Leads all Company Best Practices and maximizes productivity.
• Assists in the analysis of store reports to evaluate controllable expenses and overall store performance.
• Communicates any variances to company standards to the Store Manager.
• Ensures proper scheduling of associates to meet business objectives.
• Ensures compliance with all state, local, and federal regulations.
• Ensures scheduling and completion of all associate cleaning tasks throughout the store, including restrooms.
• Accepts special assignments as directed by leadership.
• Responsible for payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.

Organizational Development

• Assists in recruiting, hiring, training, and developing non‑exempt associates.
• Ensures compliance with Ross personnel policies and procedures.
• Assists with associate relations issues by communicating incidents to the Store Manager or District Manager as needed.

Expense Control

• Assists in the management of and continuous monitoring of actual expenditures to stay within budget.
• Controls payroll hours as the primary controllable expense and adjusts to current business trends.

Maintaining a Safe & Secure Environment

• Prioritizes safety and practices safe behaviors in all tasks.
• Ensures all associates understand and can execute emergency operating procedures.
• Maintains adherence to company safety policies and protects the safety of associates and customers.
• Assists in the facilitation of monthly safety meetings.

Customer Service

• Treats all customers, associates, and leaders with respect and professionalism.
• Demonstrates courtesy and friendliness at all times.
• Executes customer service programs and merchandise presentation programs through associate training and program supervision.
• Supervises and coaches retail associates to provide efficient and friendly service at the registers, customer service desk, fitting rooms, and sales floor.

Personal and Store Brand

• Represents and supports the company brand at all times.
• Maintains and models a professional appearance in accordance with the company dress code.
• Manages the store to ensure a clean, neat, easy‑to‑shop environment.
• Maintains a high standard of housekeeping with the help of contracted maintenance personnel and Ross associates.
• Ensures scheduling and completion of all associate cleaning tasks throughout the store, including restrooms.

Merchandise Processing and In‑Store Marketing

• Ensures recovery, sizing, and markdowns are completed to company standards through proper task assignment and follow‑up.
• Ensures merchandise is presented and organized according to company merchandising guidelines.
• Manages merchandise processing to the sales floor within the expected timeframe.

Loss Prevention

• Assists in training associates on loss prevention awareness and store shortage goals.
• Demonstrates integrity and honesty in all interactions; safeguards confidential information, cash, credit card information, and merchandise.
• Understands and complies with the Loss Prevention Awareness Program; responsible for store loss prevention and includes maintaining a large customer service presence.
• Assists in leading the annual inventory process, including preparation and execution of inventory guidelines.
• Monitors mark‑out‑of‑stock policy to ensure proper administration.
• Ensures the Public View Monitor system is maintained properly.

Competencies

• Manages work processes.
• Business acumen.
• Plans, aligns & prioritizes.
• Builds talent.
• Collaborates.
• Leads by example.
• Communicates effectively.
• Ensures accountability & execution.

Qualifications and Special Skills Required

• Two or more years of store or assistant store manager experience in a retail environment.
• Demonstrated ability to supervise, motivate, and communicate positively to associates at all levels.
• Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintains high-quality customer service.
• Fluency in English.
• Availability to work evenings and weekends.
• Basic mathematical calculation skills used in retail environments.

Physical Requirements/ADA

• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require additional qualifications and skills.

Supervisory Responsibilities

• Direct supervision of all non‑exempt associates.