Depot Technician I

Toshiba Global Commerce Solutions; Durham (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health coverage

401(k) plan (with company match)

Life insurance

Pet insurance

Employee discounts

Generous holiday schedule and vacation

Job summary

Toshiba Global Commerce Solutions is seeking Depot Technicians to perform bench repairs on Toshiba POS equipment and devices from other manufacturers. The role involves diagnosing, repairing, and documenting activity, with potential training and system-based duties in a fast-paced environment.

Typical shifts run 7am–7pm with rotative Saturdays; 50 lb lifting, standing, bending, and repetitive motions are involved. Competitive benefits provided in a large, global company setting in Durham, NC.

Qualifications

• 1 year experience in electronics repair or assembly.
• Ability to follow and perform testing scripts.
• Ability to accurately record activities, receipts, parts usage, shipping info.
• Good knowledge of hand tools and ability to repair small components.
• General computer skills and software literacy.
• Strong organizational and process-driven approach.
• Ability to work in a team and deliver high-quality results.

Responsibilities

• Diagnose and repair POS equipment.
• Use host-based systems to report work performed and parts used.
• Maintain high-quality workmanship and accurate records.
• Train new employees on repair processes and tasks.
• Demonstrate teamwork within the Repair Center.
• Follow safety procedures and maintain a clean work area.
• Perform pick/pack/ship of components as needed.

Skills

Electronics repair

Testing scripts

Documentation accuracy

Hand tools proficiency

General computer skills

Teamwork

High output/quality

Tools

Host-based systems

Job description

This job opening is not eligible for immigration/work visa sponsorship now or in the future

Introduction

Toshiba Global Commerce Solutions is seeking Depot Technicians who will be responsible for performing bench repairs on Toshiba point of sale equipment, as well as equipment from other manufacturers. This includes (but is not limited to) printers, displays, system units and individual components. This Toshiba facility performs repairs on customer-owned equipment in a fast-paced environment requiring the highest possible levels of quality and consistency. Additionally, this role may be required to train new staff, perform system-based administrative duties, and perform basic work area maintenance including restocking of inventory items, cleaning, material removal, etc. Other responsibilities include the use of diagnostics, mechanical tests and visual inspection to determine defects and required repairs. Repairs generally include replacement of parts, cleaning inside and outside of the machine, and entering system transactions to log activity and parts consumed. You may also be required to perform pick/pack/ship of parts to meet customer orders.

Responsibilities

• Diagnose and repair point of sale computer equipment
• Use host-based systems to report work perform and parts used
• Perform high quality work and maintain accurate records
• Train new employees on repair and system-based tasks
• Demonstrate teamwork within the Repair Center
• Learn and observe all safety procedures
• Perform pick/pack/ship of components
• Maintain a clean and orderly work area

Required Skills

• Minimum 1 year experience in electronics repair or assembly
• General ability to follow and perform testing scripts
• Ability to accurately record/document process activity, receipts, parts usage, status, shipping info etc.
• Relatively good knowledge of hand tools and the ability to perform repairs on small product components
• General computer skills
• Strong organizational and process driven skills
• Ability to work in a team environment
• Ability to perform accurately with high quality results
• Ability for high output and quality performance

Preferred Skills

• Experience working in a computer hardware repair environment

Physical Demands

• Lifting up to 50 lbs without assistance
• Standing/Walking activities are encountered during 90% of the normal work day
• Stooping/Bending/Squatting activities are encountered on a frequent basis
• Reaching activities are conducted on a frequent and repetitive basis throughout the work day
• An individual may be required to perform twisting activities, dependent on the type of position he need to place himself in while performing his/her job duties

This is a full-time position located at our Durham TriCenter No travel is required, overtime may be required when appropriate for business needs. Hours can fall between 7am and 7pm. typical shift is either 7am-4pm or 10am-7pm. Rotational Saturdays are required.

About The Company

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

Eeo

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)