Depot Service Technician

Secur-Serv; Omaha (NE); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical plan

HSA with employer contributions

Dental Insurance

Vision Insurance

Company-paid life insurance

Short/Long-term disability

401K with company match

Tuition reimbursement up to $5,250

Job summary

Secur-Serv is seeking a Depot Service Technician to test, diagnose, and repair computer printers and related equipment. The role includes coordinating toner replenishment and providing technical phone support to field technicians and customers.

The ideal candidate has an associate degree or equivalent, or at least one year of printer/copier repair experience, with strong Windows knowledge and good communication skills. This is full-time, on-site work requiring teamwork across departments.

Qualifications

• Associates degree or equivalent OR one year of experience in printer/copier repair.
• Basic knowledge of Windows operating systems and Microsoft Office.
• Strong written and verbal communication and ability to multitask.

Responsibilities

• Provide technical phone support to field staff and customers.
• Test, diagnose, and repair/refurbish printers and copiers.
• Coordinate toner/consumable replenishment for Managed print.
• Complete paperwork for equipment/parts repaired/shipped.
• Read and interpret mechanical schematics and wiring diagrams.

Skills

Printer repair

Electrical/mechanical aptitude

Windows basics

Education

Associate degree or equivalent

Job description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.

Why Secur-Serv?

Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovative and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

• We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
• Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

POSITION SUMMARY

The Depot Service Technician will test, diagnose, and repair computer printers and other electronic equipment. Coordinate toner/consumable replenishment for Managed print and provide technical phone support on a wide variety of printers/copiers/electro-mechanical devices.

ESSENTIAL RESPONSIBILITES

• Provide technical phone support to field service technicians and customers
• Coordinate toner/consumable replenishment
• Test, diagnose, and repair/refurbish printers/copiers/electro-mechanical devices
• Complete necessary paperwork for equipment/parts being repaired/shipped
• Earn manufacture product certification through training as assigned
• Read and interpret mechanical schematics and wiring diagrams to support troubleshooting efforts
• Work in a team environment, and across departments
• Other duties as assigned

REQUIREMENTS

• Education/Experience Requirements:
• Associates degree or equivalent from a two-year college or technical school, OR
• minimum one year of experience in the field of computer printer/copier repair, OR
• equivalent combination of education and experience
• Basic knowledge of Windows operating systems/Microsoft Office
• Ability to Multitask
• Strong written and verbal communication skills
• Strong electronic and mechanical ability
• Effective organizational skills
• Able to earn manufacture product certification through training as assigned
• Ability to work in a team environment, and across departments
• Regular and consistent attendance

PHYSICAL / MENTAL REQUIREMENTS

• Sit frequently at a desk
• Frequent fine hand and finger movements (keyboard, writing, mouse movement)
• Continual close visual acuity for reading
• Hearing and Speaking for communication within and outside of company.
• May be required to lift/push/pull up to 50 pounds for set up/movement of office equipment,
• Mental Requirements – must be able to consistently:
• Remember Processes,
• Maintain focus,
• Complete tasks independently
• Make timely decisions in the context of a workflow,
• Ability to communicate effectively,
• Able to adhere to process protocol in a timely manner