Deposits & Payments Operations Manager

M&T Bank; Town of Amherst (NY); On-site; USD 62,000 - 104,000; Full time

Job summary

M&T Bank in Amherst, NY seeks an experienced operations manager to oversee a unit within Banking Services, directing daily activities and ensuring compliance and risk controls.

You will lead a team of 10 FTEs, provide coaching, monitor performance, and contribute to planning while maintaining service levels. The role emphasizes leadership, process improvement, and collaboration with cross-functional teams to achieve department goals.

Qualifications

• Strong customer service skills.
• Excellent verbal and written communication.
• Tact and diplomacy in interactions.

Responsibilities

• Oversee daily activities of a unit within the COE to meet department objectives.
• Lead and represent work group on department/bank-wide projects as needed.
• Ensure compliance with policies and external regulations to minimize risk.
• Provide leadership, guidance, feedback and training to staff.
• Prepare month-end data for management decisions.
• Contribute to tactical planning and short-term initiatives.
• Evaluate processes to improve operational efficiency.
• Maintain service levels and address escalations to meet expectations.
• Support risk controls and adhere to internal audit points.

Skills

Customer service

Verbal communication

Written communication

Diplomacy

Education

Bachelor's degree

6+ years education+experience

1+ year leadership

Job description

M&T Bank in Amherst, NY seeks an experienced operations manager to oversee a unit within Banking Services, directing daily activities and ensuring compliance and risk controls.

You will lead a team of 10 FTEs, provide coaching, monitor performance, and contribute to planning while maintaining service levels. The role emphasizes leadership, process improvement, and collaboration with cross-functional teams to achieve department goals.