Deposit Support Specialist

City National Bank of Florida; Coral Gables (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Coverage

401(k) with matching

Paid Time Off & Holidays

Wellness Support

Job summary

City National Bank of Florida is seeking a Deposit Support Specialist to ensure daily deposit services operations run accurately and within time constraints. You will troubleshoot using the Air, EIP, and Exception Processing systems while supporting branches with inquiries and deadlines.

The role requires 5–7 years in bank operations, knowledge of FRB regulations, and strong communication and multitasking abilities.

Qualifications

• 5-7 years of experience in bank operations.
• Working knowledge of banking regulations.
• Ability to set priorities and meet deadlines.
• Accurate typing, spelling and grammar; strong written and oral communication.
• Understanding of debits and credits.
• Bookkeeping experience desirable.
• Proficiency in Microsoft Office: Outlook, Excel, Word.

Responsibilities

• Reviews large item applications for fraud, signatures, dates and endorsements to ensure verification is timely.
• Researches and handles non-post items daily in the exception system and balances entries.
• Processes incoming return items from FRB in Fiserv and prepares checks/notices for client notification.
• Handles exception items correspondence from branches for timely client account entries.
• Manages mail correspondence for collection items and applies entries to client accounts.
• Performs research to process Federal Reserve transactions and adjustments.
• Completes outgoing returns and communicates with Computer Operations.
• Ensures large return wire notifications are sent through ERN or FRB daily.
• Cross-trains staff on various functions.
• Assists Supervisor with special projects.
• Ensures general ledger entries are researched and cleared timely.
• Processes TMS transactions for Treasury Services.
• Records and reports daily/monthly volumes for management.
• Maintains department calendar and reroutes work during absences.
• Performs tracking and research for special projects.
• Provides support and back-up to colleagues.

Skills

Bank operations

Prior bookkeeping

Prioritization

Communication skills

Typing accuracy

Education

High School Diploma or GED

Tools

Outlook

Excel

Word

Job description

About Us

Think BIG. Achieve More. At City National Bank of Florida, we invest in our people and the communities we serve. Join a team where ambitious careers and meaningful relationships thrive together. We're entrepreneurs at heart-growing fast, making an impact, and shaping the future of banking in Florida. To learn more about City National Bank of Florida visit About Us!

Overview

The Deposit Support Specialist ensures daily functions for the deposit services area are completed accurately and within all time constraints. Must understand the Air System, EIP System and the Exception Processing System to be able to trouble shoot daily issues. Assists co-workers daily with the over-flow of work to meet all deadlines. Understands the FRB regulations for returns and adjustment processing so they are handled timely and accurately. Keep current with any procedural changes to the area and ensure they are being followed. Perform all functions within the deposit services area for absences and/or volumes. Provides exceptional support to the branches with regard to daily correspondence ensuring that there is follow up and follow through on all daily inquiries.

What You'll Do

• Reviews large item applications for fraud, signature, dates and endorsement ensuring that the verification process is accurate and completed timely.
• Ensures that all non post items are researched and handled accurately and timely into the exception system daily and balanced, working with the reconcilement area if needed to clear entries.
• Processes incoming return item file from FRB in the Fiserv system and accurately prepare checks and notices for client notification.
• Understands and handles all exception items correspondence from the branches ensuring that entries to client accounts are processed timely.
• Handles mail correspondence for collection items ensuring entries are processed to client accounts.
• Performs research in order to process all incoming and outgoing Federal Reserve
• Adjustments ensuring that information is processed timely and accurately in the FRB system.
• Completes the process for all outgoing returns ensuring the outgoing FRB file is completed accurately and sent to Computer Operations in a timely manner.
• Ensures that all large return wire notifications are sent through E.A.R.N.S. or FRB daily.
• Cross-trains other employees on various functions.
• Assists Supervisor with special projects as assigned.
• Ensures that general ledger entries are researched and cleared timely.
• Processes TMS transactions for Treasury Services.
• Records and submit daily/monthly volumes and trends for management reporting.
• Maintains calendar for the department and reroutes work during absences.
• Performs tracking a research for special projects as assigned by management.
• Provides support and back up assist to fellow employees.

Qualifications

• 5-7 years of experience in bank operations.
• Working knowledge and understanding of all banking regulations.
• Must possess the ability to set priorities and meet deadlines.
• Must possess accurate typing, spelling and grammar skills as well as superior written and oral communication skills.
• Understanding of debits and credits.
• Previous bookkeeping experience highly desirable.
• Proficiency in Microsoft Office: Outlook, Excel, and Word.

Education

• High School Diploma or GED equivalent.
• In equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.

Benefits & Perks

We offer a competitive benefits package designed to support your success:

• Health Coverage: Medical, dental, and vision plans with employer contributions.
• Retirement Savings: 401(k) with matching.
• Paid Time Off & Holidays: Generous PTO and paid holidays.
• Wellness Support: Access to mental health and financial wellness resources.

Visit our benefits page to learn more Benefits!

Join City National Bank of Florida. The possibilities are endless.

Equal Opportunity

City National Bank of Florida is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any status protected by federal, state, or Florida law. We comply with the ADA and applicable Florida laws.

Interview Guidelines

To ensure a fair and consistent interview process, applicants are not permitted to use AI-enabled devices during interviews, including AI glasses or similar wearable technology that can record, transmit, or generate real-time information. Applicants who require a reasonable accommodation to participate in the interview process should contact [e-mail] in advance of the interview to submit an accommodation request. City National Bank of Florida will engage in the interactive process and provide reasonable accommodations in accordance with applicable law.