Deposit Services Specialist I - Maintenance and Verification

S&T Bank; Indiana (PA); On-site; USD 21,000 - 31,000; Full time

Job summary

S&T Bank in Indiana, PA is seeking a Deposit Operations Specialist to support Retail and other divisions. You will manage deposit accounts, maintain customer records, and handle documentation to ensure accuracy and regulatory compliance.

This role emphasizes accuracy, teamwork, and strong interpersonal skills. Work involves coordinating with branch staff, reviewing reports, and handling routine maintenance tasks to keep accounts up to date.

Qualifications

• Requires high school diploma or equivalent basic education.
• One year of general experience required.

Responsibilities

• Deposit Services responsibilities across Consumer, Non-Consumer, and Maintenance & Support pods.
• Performs requested account and customer maintenance changes to all deposit accounts and customer records to include account type changes, and IFMS transfer set-ups.
• Maintains processes to comply with IRS, OH State regulations and PA State regulations, such as escheat and B Notice and C Notice activities.
• Reviews various reports to ensure account accuracy and compliance with IRS, Red Flag and CIP regulations.
• Performs requested account and customer address maintenance changes (i.e. deposit, loan, card base, etc.), in special circumstances, while maintaining compliance with Red Flag and CIP regulations.
• Reviews special accounts (i.e. marketing promotional club products) joining or exiting to maintain discount codes and qualifying membership features. Notification of appropriate ancillary areas.
• Performs changes to account level addresses and deposit system coding for returned mail as requested
• Processes deposit account documentation, including signature cards, corporate resolutions, trust agreements, etc. to ensure accuracy and completeness, as well as meeting legal and regulatory guidelines.
• Verifies all new deposit account system coding as well as customer level and account level customer information.
• Updates the deposit system Exception Report and CIP Exception Report for branch notification of deposit account documentation exceptions as well as CIP exceptions.
• Indexes deposit account documentation in Optima including signature cards, resolutions, trust agreements, power of attorney, etc. to ensure accurate keywords are assigned to enable the retrieval of these documents in the future.
• Validates deposit account documentation was imported into Optima and able to be retrieved.
• Validates retirement documentation was imported into Optima and able to be retrieved.
• Assists in handling branch inquiries and resolving exceptions.
• Assists in training branch personnel to handle Deposit Account and CIS issues.
• Trains new department employees as needed on all aspects of specific operations functions.
• Processes Household maintenance requests.
• Assumes other departmental duties to include answering telephones and taking messages.
• Receives, screens, and distributes mail and internal correspondence.
• Maintains a good working relationship with bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.
• Performs additional duties as required.

Education

High school diploma or equivalent

Job description

Location

324 North 4th Street

Indiana, PA 15701

Hours

Monday - Friday: 8:00AM - 5:00PM

(Additional hours as necessary to meet the objectives of the department)

Function

Performs various duties in the Bank's Operations area in support of Retail and other division's daily business interactions.

Duties and Responsibilities

Assumes direct responsibility for performing all of the following duties at a fully functional level:

• Deposit Services Responsibilities are broken into three pods, Consumer Documents, Non-Consumer Documents, and Maintenance & Support, whom all are responsible for the following:
• Performs requested account and customer maintenance changes to all deposit accounts and customer records to include account type changes, and IFMS transfer set-ups.
• Maintains processes to comply with IRS, OH State regulations and PA State regulations, such as escheat and B Notice and C Notice activities.
• Reviews various reports to ensure account accuracy and compliance with IRS, Red Flag and CIP regulations.
• Performs requested account and customer address maintenance changes (i.e. deposit, loan, card base, etc.), in special circumstances, while maintaining compliance with Red Flag and CIP regulations.
• Reviews special accounts (i.e. marketing promotional club products) joining or exiting to maintain discount codes and qualifying membership features. Notification of appropriate ancillary areas.
• Performs changes to account level addresses and deposit system coding for returned mail as requested
• Processes deposit account documentation, including signature cards, corporate resolutions, trust agreements, etc. to ensure accuracy and completeness, as well as meeting legal and regulatory guidelines.
• Verifies all new deposit account system coding as well as customer level and account level customer information.
• Updates the deposit system Exception Report and CIP Exception Report for branch notification of deposit account documentation exceptions as well as CIP exceptions.
• Indexes deposit account documentation in Optima including signature cards, resolutions, trust agreements, power of attorney, etc. to ensure accurate keywords are assigned to enable the retrieval of these documents in the future.
• Validates deposit account documentation was imported into Optima and able to be retrieved.
• Validates retirement documentation was imported into Optima and able to be retrieved.
• Assists in handling branch inquiries and resolving exceptions.
• Assists in training branch personnel to handle Deposit Account and CIS issues.
• Trains new department employees as needed on all aspects of specific operations functions.
• Processes Household maintenance requests.
• Assumes other departmental duties to include answering telephones and taking messages.
• Receives, screens, and distributes mail and internal correspondence.
• Maintains a good working relationship with bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.
• Performs additional duties as required.

Education

Requires a high school diploma or equivalent basic academic education.

Experience

Requires one year of general experience.

Physical Demands

Operates a keypad device 80-90% throughout the day. Operates electronic/office equipment 0-10% throughout the day. The primary parts of the body involved in performing these task are the fingers, thumb, hand, wrist and elbows, legs, feet, lower torso, and upper torso. Reaching above the shoulders, bending, twisting is 20*30% of the day. Sitting is required 90-100% of the day. Standing is 0-10% of the day. Walking is 0-10% of the day. Maximum lift 20-30 pounds 0-10% per day.

Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements. For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range

$15.00 - $22.21