Deposit Sales Support Associate

FIRST COMMUNITY BANK (SC); South Carolina; On-site; USD 38,000 - 52,000; Full time

Job summary

First Community Bank (SC) is seeking a Deposit Operations Associate responsible for processing deposit operations, ensuring accuracy and regulatory compliance, and delivering high service to customers and other bank departments. The role will cross-train in Deposit Sales Support.

The position will review potentially fraudulent items, process mobile deposits, and support cash services and audit requests, with emphasis on accuracy, compliance, and timely service.

Qualifications

• High school diploma or equivalent with 2 years bank experience.
• Active knowledge of generally accepted accounting principles (GAAP).
• Effective oral and written communication skills.
• Proficiency using PCs and Microsoft Office products (Word, Excel, Teams, SharePoint, Outlook).
• Ability to multitask and meet deadlines.
• Strong attention to detail and organizational skills.
• Ability to interpret a variety of written or diagrammed instructions.

Responsibilities

• Review potentially fraudulent images and transactions daily and notify internal resources of suspect items.
• Process Mobile Deposit items in a timely manner.
• Monitor DSS Requests Inbox and handle dormancy removals, refunds, and rate exceptions.
• Research requests and adjustments for Verification of Deposit forms and SSI Verification.
• Support Cash Services Operations including processing foreign currency and check collection.
• Complete transaction reviews to ensure regulatory and audit requests are met (Reg D).
• Assist with Escheat/Abandoned Property processing annually.
• Meet service level targets for timely responses to customer/colleague requests and notices.
• Assist with internal and external audits and SOX testing.

Skills

Attention to detail

Oral and written communication

Multitasking

Analytical skills

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office

SharePoint

Outlook

Excel

Teams

Job description

Position Summary

This position is responsible for processing depositoperations functions, ensuring accuracy and compliance with regulations andbank policies, while providing a high level of service to customers and otherdepartments of the Bank, maintaining high-quality work standards, andidentifying and mitigating risks associated with these functions. This position will be cross trained for otherfunctions in the Bank's Deposit Sales Support area.

Essential Duties and Responsibilities (Other duties may be assigned.)

• Perform timely and thorough review of potentially fraudulent images and transactions daily, taking prompt action to notify appropriate internal resources of suspect items.
• Provide timely review and processing of MobileDeposited items
• Monitor DSS Requests Inbox and process requestsreceived, including dormancy removal, processing fee refunds and deposit rateexceptions
• Research requests and adjustments from Customersand Bank Personnel, including compiling information for Verification of Depositforms and SSI Verification
• Provide support with all Cash ServicesOperations, including ordering Branch, ATM, Commercial and Foreign Currency and Process Foreign Check Collection
• Completetransaction review to ensure all regulations and audit requests are met, toinclude Reg D review
• Process interoffice mail
• Scan documents for all Deposit Sales Supportwork
• Provide support and assistance with variousdeposit product support functions, including Demand Deposit, Savings, CD, IRA,HSA, Safe Deposit Box, Sweep, etc. Product Setup and Account Documentation Review
• Provide backup support to all other DepositSales Support functions, to include Deposit Exceptions Item Processing, ReturnItem Processing, Tax Reporting, ODP Administration, and processing SSA and SSIdeath notices, Reclamations, Pre-Notifications, Levies,Garnishments, Bankruptcy and Subpoena requests
• Assist and advise with Escheat/AbandonedProperty Processing annually
• Meet service level targets regarding timelyresponses to customer/colleague requests and customer notices and mailings
• Assist with internal and external audits
• Follow policies and procedures to ensuresatisfactory audit and SOX testing reports
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent and 2 years bankexperience, or an equivalent combination of education and experience
• Active knowledge and practice of generallyaccepted accounting principles
• Effective oral and written communication skills
• Ability to compute basic to moderately complexmath calculations
• Proficiencyin using personal computers and Microsoft Office products (e.g., Word, Excel,Teams, SharePoint, Outlook). Familiaritywith report-writing or spreadsheet software preferred.
• Ability to multitask and manage priorities anddeadlines
• Basic problem-solving and analyticalskills. Ability to interpret a varietyof instructions furnished in written, oral, diagram, or schedule form
• Strong attention to detail and organizationskills
• Professionalism in dress and communication