Deposit Operations Specialist II - ATM Support

First United Bank; Durant (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

First United Bank in Durant, OK is seeking a Deposit Operations Specialist II to monitor the ATM fleet, coordinate with service providers to minimize downtime, and ensure smooth operations for customers. The role involves daily oversight of ATM performance and prompt issue resolution.

The position requires a high school diploma or GED, at least two years of banking and customer service experience, and solid Microsoft Office skills.

Qualifications

• Requires high school diploma or GED.
• Minimum two years banking experience.
• Minimum two years customer service experience.
• Knowledge of bank policies and procedures preferred.
• Knowledge of ATM processing preferred.
• Excellent communication and dependability required.

Responsibilities

• Monitors the maintenance and performance of the ATM fleet.
• Coordinates with ATM vendors for service and support.
• Places weekly cash orders for the ATMs.
• Completes ATM settlement and balancing reports entries.
• Monitors and completes ATM recon reports from Accounting.
• Resolves ATM dispense and deposit outages.

Skills

Customer service

Microsoft Office

Time management

Dependability

Attention to detail

Education

High school diploma or GED

Tools

ATM software knowledge

Job description

Join Our Team! We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009!

Deposit Operations Specialist II - ATM Support

Summary

This position is primarily responsible for monitoring the maintenance and performance of First United Bank ATMs and working with service providers to minimize service interruptions to ensure quality customer experience.

Major Duties and Responsibilities

• Monitors the maintenance and performance of the ATM fleet
• Coordinates with ATM vendors for any needed service and support
• Places weekly cash orders for the ATMs
• Completes ATM settlement and balancing reports entries
• Monitors and completes ATM recon reports provided by Accounting
• Researches and resolves ATM dispense and deposit outages

Additional Duties and Responsibilities

• Completes various reports as assigned
• ATM supply orders such as receipt paper
• Ensures the proper display of ATM signage and ADA compliance via ATM audits submitted by the Community Banks.
• Completes all required compliance exams on a yearly basis.
• Adherence to all First United Policies and Procedures.
• Dresses Professionally.

Employee Specifications

• High school diploma or GED required
• Two years banking experience required
• Two years customer service required
• Knowledge of financial institution policies and procedures preferred
• Knowledge of ATM processing preferred
• Superior customer service skills required
• Demonstrates good judgment
• Proficient working knowledge of Microsoft Office products
• Demonstrates dependability through good attendance and adherence to timelines and schedules
• Ability to manage time effectively and work independently, without close supervision
• Must be willing to be on-call after-hours, weekends and holidays to resolve ATM issues

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations:Durant-Corporate

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at [e-mail] for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.

First United Bank is a family-friendly organization with strong ties to the communities we serve. We practice honesty, integrity, and exceptional customer service as we strive to be the best place, to bank, work and invest. We are committed to providing excellent career opportunities and a wide array of benefits for our staff. And, in recognition of First United's commitment to being a premier employer, we've been honored by OKCBiz Magazine as a "Best Places to Work" organization. As one of only 30 organizations and companies to receive this prestigious designation, we're very proud of our accomplishment! The key to First United's success is, and always will be, our exceptional people. Our employees share a desire to provide the best possible service to our customers and they work creatively, set high standards for themselves, and stick to them.

We look forward to meeting you and wish you the best in your career!