Deposit Operations Specialist

Education Credit Union; Amarillo (TX); On-site; USD 34,000 - 45,000; Full time

Job summary

Education Credit Union in Amarillo, TX is seeking a detail-oriented team member to support member service training and deposit operations. This role assists in testing and maintenance of deposit software, handles complex account questions, and ensures accurate processing under ECU guidelines.

Strong communication, math, and problem-solving skills are essential, as well as the ability to handle confidential information and work with minimal supervision.

Qualifications

• Read, write and comprehend instructions and present information to members, vendors, and employees.
• Perform basic math including rate, ratio, and percent; interpret bar graphs.
• Use and troubleshoot current business software applications.
• Apply common sense to carry out detailed written or oral instructions.
• Physical demands include lifting up to 25 pounds and standing/walking as required.

Responsibilities

• Coordinate and perform member service training for all staff.
• Provide support to departments with member service questions.
• Test and maintain deposit operations software, hardware, and third‑party integrations.
• Provide information to staff on requirements of finalizing complex account requests.
• Implement and maintain processes for complex account questions during new account opening and maintenance.
• Review and process lien, levies, and garnishment requests in a timely manner.
• Perform regular audits of reports completed by account processors.
• Help create, update, and maintain current member operations procedures.
• Holds periodic staff meetings to discuss improvements or changes.
• Assist with deposit operations end of year, tax reporting, and dormancy processes.

Skills

Reading & comprehension

Basic math skills

Software troubleshooting

Instructions following

Education

High school diploma or GED

Tools

Business software

Job description

Knowledge and Experience

• Education/Certification/Experience
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Qualifications and Work Environment

• Ability to read, write and comprehend instructions, correspondence, memos, and effectively present information to members, vendors, and employees of the organization.
• Ability to perform basic math skills including the ability to compute rate, ratio, and percent and to interpret bar graphs.
• Ability to use and understand current business software applications and able to troubleshoot and repair basic computer problems.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Frequently required to sit, talk, stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
  • Ability to use hands and fingers, handle and feel objects, and reach with hands and arms.
  • The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Vision requirements include the ability to see close, far, see color, peripheral vision, depth perception, and ability to adjust focus.
  • Occasionally exposed to moving mechanical parts; high, precarious places; risk of electrical shock; and vibration.

Essential Duties and Responsibilities

• Assists in coordinating and performing member service training for all staff.
• Provides support to all departments in answering member service related questions.
• Assists in the testing, and maintenance of all deposit operations related software, hardware, and third-party integrations.
• Provides information to other credit union personnel on requirements of finalizing complex account requests.
• Implements and maintains an effective process to handle complex account questions during new account opening and maintenance.
• Ensures that all lien, levies, and garnishment requests are reviewed, and processed in a timely manner.
• Performs regular audits of all reports completed by account processors.
• Help create, update, and maintain current member operations procedures.
• Holds periodic staff meetings to discuss areas needing improvement, changes in procedures, new developments or services, and to present general information.
• Assists with deposit operations end of year, tax reporting, and dormancy processes.

Supervisory Responsibilities

No supervisory duties

General Duties and Responsibilities

General duties and responsibilities include but are not limited to:

• Maintains ongoing communications with Management, informing them of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.
• Consistently meets deadlines, coordinates and communicates in an effective manner among widely disbursed parties.
• Cooperates with other department personnel to ensure a "team effort" and prompt member service.
• Prepare and process complex account documents following ECUs internal controls, polices, and guidelines as needed.
• Follows safety and security rules and regulations.
• Ensures that all information and transactions regarding credit union operations and members are kept confidential.
• Comprehensive knowledge of state and federal regulations.
• Demonstrates the ability to align department processes and implementation with ECU’s Vision, Mission, and Core Values.
• Displays a collaborative mindset while using available resources to meet department objectives.
• Ability to problem solve objectively and create processes that can be implemented now while cognizant of future capabilities/needs.
• Exhibits a self-starter approach, works with little supervision while taking the initiative to take on new tasks.
• Regularly demonstrate the ability to adapt to situations that arise with a positive, productive attitude.
• Performs internal audits of IRA and HSA accounts.
• Assists in developing all member service training material with approval from the Director of Deposit Operations.
• Perform regular follow ups with trainee, manager, QA, and department head to ensure trainee is meeting training mile stones.
• Coordinate with Central Lending Processing Supervisor in order to transition employees to lending training.
• Serve as the point of contact for member service trainees during the member service development period.
• Maintains the security of the work area and keeps it organized and neat in appearance.
• Maintains current knowledge of credit union philosophy, plus all credit union services and policies.
• Participates in continuing education as approved by Management.
• Maintains a professional and courteous attitude with all people, including fellow employees, members, management staff, board members, and outside vendors.
• Protects and respects credit union equipment and supplies.
• Attends meetings as required.
• Adheres to ECU Employee Personnel Policy and Guidelines Handbook.
• Promotes and maintains a positive image of ECU to members and the community.
• Performs other duties as assigned by Senior Management.