Deposit Operations - Research Representative 1 (On-Site)

Community Financial System, Inc.; Town of Canton (NY); On-site; USD 23,000 - 30,000; Full time

Job summary

Community Financial System, Inc. (CFSI) seeks an ACH Research Clerk to support research requests, verify customer accounts, and assist branch staff by phone and email.

The role involves logging ACH research, processing requests for statements and notices, maintaining daily, monthly, and yearly verification logs, and ensuring compliance with applicable laws and internal controls.

Qualifications

• High School diploma or equivalent required; an Associate's degree in related field preferred.
• At least one year of office-related experience in a fast-paced environment, preferably in a banking environment.
• Proficient reading, writing, grammar and math skills; strong computer skills with Word and Excel.

Responsibilities

• Log and track all research requests and maintain spreadsheets.
• Assist in processing research requests and verify customer accounts for agencies.
• Provide staff with open research listings and monthly breakdowns.
• Back up ACH Research Clerk and process monetary adjustments to customer accounts.
• Ensure compliance with laws and internal controls; participate in training.

Skills

Reading skills

Writing skills

Grammar

Mathematical skills

Microsoft Word

Excel

Customer service

Data entry

Education

High School diploma or equivalent

Associates degree preferred

Tools

Microsoft Word

Excel

Job description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

Responsible for logging and tracking all research requests; maintaining spreadsheets; providing assistance in processing research requests; the completion of verification of customer accounts for various agencies and, providing assistance to branch representatives through phone and email.

• Research and complete all ACH (Automated Clearing House) research
• Research all ACH Reg. E's
• Record all completed research using monthlyspreadsheets, and distribute to appropriate staff
• Process research requests for photocopies, statements, IRA, 1099 Statements, CD, ACH issues
• Provide staff with listing of open research
• Prepare monthly breakdown of research
• Assist with improper endorsements and altered checks
• Provide backup for ACH Research Clerk
• Process monetary adjustments to customer accounts including GL (General Ledger) tickets and back up documentation for processing adjustments through the Federal Reserve Bank
• Process verification of customer account balances including:
  • Social Security
  • Housing Agencies
  • Standard business references
• Process electronic asset verificationrequests from Social Security and Medicaid/Medicare
• Responsible for maintaining a daily log, as well, monthly and yearly of verification requests
• Cooperate with other members of the department to achieve departmental goals and provide quality customer service.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

Qualifications

Education:

• High School diploma or equivalent required; an AssociatesDegree in related field preferred.
• All applicants must be 18 years of age or older.

Skills:

• Proficient reading, writing, grammar and mathematical skills
• Strong computer skills with proficiency in Microsoft Word, and Excel.
• Excellent communication and customer service skills.
• Must be detail oriented, and have excellent organizational and data entry skills.

Experience:

• At least one year of office-related experience in a fast-paced environment, preferably in a banking environment.

Other Job Information

Hours: 40 hours/week (Monday-Friday 8:00 - 4:30)

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an affirmative action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Minimum

USD $16.50/Hr.

Maximum

USD $21.53/Hr.