Deposit Operations Representative I

Georgia's Own Credit Union; Atlanta (GA); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Georgia's Own Credit Union in Atlanta, GA is seeking a Deposit Operations Representative I to join our team. The role handles processing deposits and payments received in the mail, auditing new account forms, and responding to inquiries via the Deposit Services email, with a focus on accuracy and member service.

This position offers a flexible hybrid work arrangement, combining in-office collaboration with remote work.

Qualifications

• Basic understanding of credit report terminology and scoring.
• Excellent customer service skills and communication ability.
• PC use and familiarity with banking technology.
• Ability to work independently with integrity and accuracy.
• Knowledge of banking regulations and security procedures.

Responsibilities

• Process deposits and payments received in the mail.
• Audit new account forms and daily interoffice mail.
• Process Verification of Deposits and ACH transactions.
• Assist with Special Account requests from branches and members.
• Provide information on NCUA share insurance coverage.

Skills

Credit report terminology

Customer service

PC literacy

Verbal and written communication

Integrity and independence

Data handling

Analytical thinking

Education

High School Diploma or Equivalent

One year banking/credit union experience

Job description

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.

This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office.

Summary

The Deposit Operations Representative I is responsible for processing deposits and payments received in the mail, auditing new account forms, daily sent interoffice mail, processing VODs, and monitoring inquiries sent to the Deposit Services email. Additional duties may be assigned including decisioning Special Account requests from branches and members.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process deposits and payments received in the mail.
• Process returned checks from Payments department.
• Provide information concerning NCUA share insurance coverage.
• Process New Account Funding Daily and return ACH transactions.
• Performs the daily audit of new account forms sent interoffice mail.
• Barcode New Account and IRA Forms.
• Processes all Verification of Deposits including SSI verifications.
• Aid staff regarding documentation and identification requirements.
• Meet individual new account and developmental goals and cross functional duties as assigned.
• Comply with policies and procedures and understand changes in regulatory requirements, with particular attention to the Bank Secrecy Act, Patriot Act, and with robbery procedures.
• Review and advise on Special Account requests.
• Assist the Fraud department in posting Payrailz credits and mailing claim letters.
• Other duties as assigned.

Educational And Work Experience Requirements

• High School Diploma or Equivalent.
• One years’ work experience in the credit union or banking field.
• Minimum of six months Georgia’s Own experience.

Additional/Important Skillsets

• Must possess a basic understanding of credit report terminology and scoring.
• Excellent Customer Service Skills.
• Use of PC and other forms of technology used to gather and process member information.
• Excellent verbal and written communication skills.
• Must possess a high degree of integrity and trust along with the ability to work independently.
• Ability to deal with member reaction in adverse situations.
• Ability to communicate with members and others at all levels of the Credit Union, in both written and verbal formats.
• Knowledge of current industry offers, market trends, competitors, and Credit Union member service policies and procedures.
• Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues.

Physical Requirements

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.

Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.