Deposit Operations Officer

Bank of Hope; Honolulu (HI); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Bonus structure

Health benefits

Job summary

Bank of Hope is looking for a Deposit Operations Officer in Honolulu, Hawaii. This role involves managing day-to-day operations of deposit accounts, overseeing transaction accuracy, and ensuring compliance with regulatory standards.

The ideal candidate will have experience in banking operations, strong attention to detail, and the ability to support banking staff with operations related to deposit products and services. A bachelor's degree in finance or a related field is preferred.

The salary range for this full-time position is $23 – $27 per hour, complemented by bonuses and benefits.

Qualifications

• Experience in banking or financial services.
• Familiarity with deposit products and services.
• Proficiency in compliance and operational policies.

Responsibilities

• Manage day-to-day operations of deposit accounts.
• Prepare daily reconciliation of accounts.
• Staff training and mentoring responsibilities.
• Compliance with banking regulations and policies.
• Support for branch banking inquiries and operations.

Skills

Attention to detail

Knowledge of banking regulations

Strong communication skills

Ability to manage operations

Education

Bachelor's degree in Finance or related field

Job description

The Deposit Operations Officer is responsible for managing the day‑to‑day operations of a bank's deposit accounts, ensuring the accuracy and efficiency of transactions, maintaining compliance with banking regulations, and providing support to retail and commercial banking staff regarding deposit products and services, all while overseeing the overall smooth functioning of the deposit operations department.

Responsibilities

• Administrative/HR duties for self: complete assigned training and maintain HR required recordkeeping.
• Administrative/HR duties for junior staff: training, counseling, mentoring as needed, report team staffing issues, and manage team morale.
• Prepare daily reconciliation of general ledger and affected accounts.
• Prepare required management reporting as assigned.
• Manage job assignments and work schedules of assigned duties.
• Stay aware of indicators/red flags that may necessitate reporting to BSA/FCC Dept.
• Communicate any issues encountered, operational or regulatory, to supervising management for status information and resolution coordination.
• Comply with the Bank’s operational and security procedures/policies and regulatory requirements.
• Interact with others in a professional, clear manner to communicate key points, including management, consultants, auditors, examiners, and vendors.
• Deposit Support:
  • Escheat – inactive & dormant
  • Regulation O
  • Cash management, Fedline, cashier’s checks
  • Reconciliation/Certification of Deposit Operations controlled/own accounts
  • IOLTA, bankruptcy accounts
  • W‑8BEN and W‑9 corrections (B notices), backup withholding reporting/filing
  • Address change – verification/notification
• Operations Support / Payment / EFT:
  • Canadian check collection
  • Fraudulent/error/unauthorized transaction claims – collections
  • Reg E claims resolution
  • Debit card maintenance, including network notification of compromise
  • ATM & mobile deposit monitoring; reject, acceptance & hold decisioning
  • Suspect check system monitoring; ownership of filtering/criteria/spec setting for monitoring system and decision of pay or return on suspect
  • Exception item processing
  • Support C&I: monitoring/reviewing of RDC of C&I client accounts
• Deposit Servicing:
  • Branch GL certification review
  • Branch operations exception/out‑of‑spec activity review, including Reg D, chargebacks, branch cash limits, etc.
  • Administer IRA accounts
  • Verification of deposits
  • Returned mail handling
  • Support Treasury for brokered/institution deposit account onboarding and processing of CDARS & ICS accounts onboarding on vendor system
• Deposit Operations Support Advisors:
  • Call center for primarily branch (retail banking), but also for all business units, on questions related to policies, procedures, and regulations
  • Support for retail strategy in development of new products and services and strategy by acting as coordinator between IT and Legal
• Spec/work requests and testing for: creation, changes, and deletions to Core, BPM, and Beni
• Coordination with Compliance
• Communication of changes with affected stakeholders
• Executive management reporting
• Support Deposit Services, QA teams
• ChexSystem audit coordination

The salary range for this full‑time position is $23 – $27 per hour, plus bonus and benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.