Deposit and Payments Manager

Park-Community-Credit-Union; Louisville (KY); Presencial; USD 88.000 - 91.000; Jornada completa

Descripción de la vacante

Park Community Credit Union is seeking a Deposits and Payments Manager to oversee deposit accounts, products, and services, including special accounts and payment processing such as ACH, wires, and mobile deposits. You will supervise staff, drive process improvements, and coordinate with Compliance and Risk Management to minimize risk.

The role emphasizes effective training, performance coaching, and ensuring adherence to policies and regulatory requirements while delivering quality service to

Formación

• Bachelor's degree or industry certifications equivalent to a degree, or 5+ years in related role.
• Strong interpersonal skills; ability to motivate, influence, and train others.
• Excellent written and verbal communication; detail-oriented and well organized.

Responsabilidades

• Oversee all deposit accounts, products, and services, including special accounts and payment processing.
• Ensure accurate deposit processing and monitor returns, rejections, and disclosures.
• Lead fraud detection efforts and mitigate risk in operations.
• Direct staff; provide coaching, conduct performance reviews and approve promotions.
• Collaborate with Compliance and Risk Management to maintain policies and regulatory adherence.
• Assist in projects related to products/payments and ensure regulatory compliance.
• Monitor budgets and vendor relationships; provide reporting as requested.

Conocimientos

Organizational skills

MS Word & Excel

Core operating systems knowledge

Problem solving

Written & verbal communication

Educación

Bachelor's degree

Certifications equivalent to bachelor's

5+ years related experience

Descripción del empleo

Role:

By emphasizing ONE Park, ONE Mission, One Team, the Deposits and Payments Manager oversees the credit union's deposit accounts, products, and services including processes for special accounts due to garnishment, death, dormancy or other. This role also manages payment processes and transactions including wires, ACH, payroll deductions, mobile deposits, etc. This leader ensures compliance with policies, regulations, and quality assurance standards and addresses member and staff inquiries. Seeks to improve operational efficiencies, monitors for fraud detection and prevention and implements initiatives to mitigate risk or loss to the organization. The Deposits and Payment Manager directs assigned staff, monitors performance and provides coaching and development contributing to individual and team success.

Essential Functions & Responsibilities:

• Manage all aspects of deposit accounts, deposit products, and deposit services offered by the credit union. These may include traditional accounts, special accounts (UTMA, HSA, Deceased, etc.), and payment processing to/from accounts (ACH, Wires, Loan Payments, Mobile Deposit, etc.) Ensure accuracy of deposit processing and monitor returns, exceptions, rejections, that may affect member accounts/loans. Oversee management of dividend rate changes, disclosure updates, fee schedule, statements, following all requirements for record retention. Implement effective monitoring to identify and eliminate account and/or payment systems fraud. Identify, report, and resolve issues or problems associated with loans and deposit accounts; Continuously evaluate processes and recommend efficiencies to enhance operations across various delivery channels. Provide assistance and expertise with other team leaders, as needed, to provide quality service to members. Keep manager informed of issues that may arise and seek assistance for items that may need higher level review or approval.
• Assist in projects that involve products/payments or require input and expertise. Perform project testing and implementation functions for new and existing products and services; Create and monitor appropriate tracking and reporting to ensure compliance and adherence to required regulations and/or internal policies.
• Work closely with Compliance and Risk Management to ensure deposit and payment policies, rules, and regulations are in place minimizing credit union risk. This may include dormant accounts/escheatment, check processing, direct deposit, wires, etc. Maintain assigned duties in ERM Software with proper documentation regarding risk and mitigation efforts; Manage written policies and procedures involving operational deposit activity and payments processing ensuring procedures and critical process flows are documented, followed, frequently reviewed and updated.
• Direct work, schedule, train, monitor and develop assigned staff. Ensure that staff have appropriate skills and abilities to effectively perform roles assigned. Complete performance reviews and give direction and discipline when necessary. Make recommendations for promotions as applicable.
• Participate in budget process for areas of oversight. Provide input on vendor review and selection; maintain information in vendor systems as required. Provide tracking and reporting as requested or assigned.
• Perform other duties as assigned.

Performance Measurements:

1. 1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values:
   • Vibrant Connections
   • Inclusive Excellence
   • Bold Compassion
   • Endless Empowerment
2. 2. To focus on product delivery and efficient and accurate processing in all work.
3. 3. To anticipate credit union needs and recommend new products/processes or improvements to current offerings.
4. 4. To complete all 1:1 meetings and performance reviews on time and as scheduled focused on employee coaching and development.
5. 5. To conduct all assigned projects, tasks, and interactions in an effective and professional manner. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance. Be a leader by modeling the way and strive to consistently exceed expectations.
6. 6. To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.
7. 7. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.

Knowledge and Skills:

Experience Three years to five years of similar or related experience.
Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree) or five plus years in related job positionn that required job knowledge of the essential functions and responsibilities listed for this role.
Interpersonal Skills Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills

1. 1.Exceptional organizational skills and attention to detail; able to handle multiple priorities and adhere to set deadlines.
2. 2.Strong computer skills in Microsoft Windows including proficiency in Word and Excel.
3. 3.Knowledge of credit union core operating systems and processes.
4. 4.Strong problem-solving and research skills.
5. 5.Excellent oral and written communication.

Physical Requirements

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others.
While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and/or move up to 15 pounds and on occasion lift and/or move up to 25 pounds.

Park Community Credit Union is an Equal Opportunity Employer/ Veterans/ Disabled

Pay Range:$87,798.89 - $90,514.32 per year