Deployment Manager (Client Services)

EvolutionIQ; New York (NY); On-site; USD 170,000 - 185,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Paid parental leave

Flexible schedule

Annual tech stipend

Visa sponsorship

Paid time off

Job summary

EvolutionIQ is seeking a Deployment Manager to lead end-to-end delivery of our platform for enterprise clients within Client Services. The role involves managing complex implementations and serving as a trusted partner to client executives, guiding projects from kickoff through go-live and steady-state support.

The ideal candidate brings 5–10 years in enterprise SaaS, cross-functional collaboration, and strong communication skills to drive successful outcomes in a fast-growing environment.

Qualifications

• 5–10 years of experience in enterprise SaaS, software implementation or delivery.
• Proven track record managing complex multi-stakeholder implementations.
• Experience working with executive-level stakeholders internally and externally.
• Ability to translate technical concepts into business-friendly language.
• Experience collaborating with Product, Engineering, and Data teams.
• Strong communication and presentation skills with leadership experience.
• Highly organized and capable of managing multiple projects.

Responsibilities

• Own end-to-end deployment of EvolutionIQ AI products from kickoff to go-live and support.
• Lead executive stakeholder engagement and provide status updates.
• Develop and manage detailed project plans, timelines, and risk mitigation.
• Coordinate cross-functionally with Product, Engineering, Data, and Client Services.
• Build trusted client relationships and act as strategic and operational lead.
• Improve deployment playbooks and tooling to scale delivery.
• Oversee data integrations, configurations, and validation processes.
• Drive change management and user adoption for long-term value.

Skills

Project management

Client relationship management

Executive stakeholder management

Cross-functional collaboration

Communication and presentation

Organized and detail-oriented

Job description

About Us:

EvolutionIQ’s mission is to deliver state of the art technology that helps insurance claims teams make claims handling more accurate, fair, and efficient, so that more people impacted by injury or illness can continue their lives with dignity and stability. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. Our team is our #1 priority, and we have been named one of Inc.’s Best Workplaces 3 years in a row and Built In’s Best Places to work in 2025 and 2026!

The Role:

We are seeking a highly organized and client-focused Deployment Manager to lead end-to-end delivery of our platform for enterprise clients. This role sits within our Client Services team and is responsible for managing complex implementations while serving as a trusted partner to both internal leadership and client-side executives.

The ideal candidate brings a strong blend of project management rigor, client relationship management, and technical fluency in the Saas/AI space, with the ability to navigate cross-functional teams and deliver successful outcomes in fast-paced, high-growth environments.

Key responsibilities of this role include:

• Own End-to-End Deployment of EvolutionIQ AI Products:Lead full lifecycle software implementations—from kickoff through go-live and transition to steady-state support.
• Executive Stakeholder Management: Serve as the primary project point of contact for client stakeholders, including senior and executive-level leaders, providing regular updates, managing expectations, and driving alignment.
• Project Leadership & Delivery: Build and manage detailed project plans, timelines, and deliverables; proactively identify risks and drive mitigation strategies to ensure on-time, high-quality delivery.
• Cross-Functional Coordination: Partner closely with Product, Engineering, Data, and Client Services teams to execute implementations and resolve issues quickly.
• Client Relationship Management: Develop strong, trusted relationships with clients, acting as both a strategic advisor and operational lead throughout the engagement.
• Process & Playbook Development: Continuously improve deployment methodologies, tools, and best practices to scale delivery and enhance client experience.
• Data & Technical Oversight: Oversee data integrations, configurations, and UAT/validation processes; ensure solutions meet client requirements and business objectives.
• Change Management & Adoption: Drive client readiness, training, and adoption strategies to ensure successful deployment and long-term value realization.

Requirements:

• 5–10 years of experience in software implementation, project management, or client-facing delivery roles within enterprise SaaS environments
• Proven track record of managing complex, multi-stakeholder implementations
• Strong experience working directly with executive-level stakeholders (both internal and external)
• Ability to translate technical concepts into business-friendly language
• Experience working cross-functionally with Product, Engineering, and Data teams
• Strong communication and presentation skills, with confidence in leading executive discussions
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously

Preferred Qualifications

• Experience in insurance, healthcare, or other highly regulated industries
• Familiarity with data integrations, APIs, or ETL processes
• Background in consulting or professional services environments

What Success Looks Like

• Deployments are delivered on time, within scope, and with high client satisfaction
• Strong, durable relationships with client stakeholders at all levels
• Clear, proactive communication across internal and external teams
• Continuous improvement of implementation processes and client experience
• Compensation: The base salary range is $170-185K, with flexibility depending on a candidate’s background and experience. An annual bonus plan and company equity plan (RSUs) are also included in our compensation package.
• Well-Being: Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching. Additional family, wellness, and pet benefits.
• Home & Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). We offer a flexible schedule for new parents returning to work.
• Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend.
• Growth & Training: $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement.
• Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active visa. Please check with our Recruiting team if your visa is applicable for transfer.

EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.