Deployment/IT Field Technician

360 Smart Networks; Roswell (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

360 Smart Networks is seeking a Deployment / Field Engineer in Roswell, GA to perform on-site hardware deployments, configure workstations and networking equipment, and document all work and next steps. This role requires strong communication with clients and teams, plus reliable travel to client sites.

The ideal candidate has field services experience, excellent troubleshooting and customer-service skills, and a valid driver’s license. MSP exposure and Microsoft 365 knowledge are a plus.

Qualifications

• Experience in field services, IT deployments, technical support, or managed services.
• Excellent communication, customer service, and organizational skills.
• Valid driver's license and ability to travel to client locations.

Responsibilities

• Perform on-site technology deployments, hardware installations, replacements, and technical service work.
• Configure and install workstations, networking equipment, and related technology solutions.
• Complete projects according to scope, schedule, and quality standards.
• Document work performed, equipment installed, issues identified, and recommended next steps.
• Maintain accurate time tracking and service documentation.
• Troubleshoot and escalate technical issues when necessary.
• Communicate professionally with clients and internal teams.

Skills

Field services experience

Troubleshooting skills

Customer service

Communication skills

Driver's license

Travel to client locations

Tools

Microsoft 365

Windows operating system

Networking hardware

Job description

Deployment / Field Engineer

Join Our Team

Are you a hands-on IT professional who enjoys working directly with clients, solving technical challenges, and delivering high-quality technology solutions? We are looking for a Deployment / Field Engineer to execute on-site installations, hardware deployments, network implementations, and field service activities while providing an exceptional customer experience.

What You'll Do

• Perform on-site technology deployments, hardware installations, replacements, and technical service work.
• Configure and install workstations, networking equipment, and related technology solutions.
• Complete projects according to scope, schedule, and quality standards.
• Document work performed, equipment installed, issues identified, and recommended next steps.
• Maintain accurate time tracking and service documentation.
• Troubleshoot and escalate technical issues when necessary.
• Communicate professionally with clients and internal teams.
  

What We're Looking For

• Experience in field services, IT deployments, technical support, or managed services.
• Strong troubleshooting and problem-solving skills.
• Experience with computer hardware, networking equipment, and technology installations.
• Excellent communication, customer service, and organizational skills.
• Valid driver's license and ability to travel to client locations.

Preferred Qualifications

• Experience working in an MSP environment.
• Knowledge of Microsoft 365, Windows operating systems, networking, and endpoint deployments.
• Experience using ticketing and documentation systems.

360 Smart Networks was founded in 2002. We provide complete outsourced IT Managed Support Services (MSP) to small and medium-sized companies in the Southeast (FL,GA, NC, SC, TN, KY). We establish long-term relationships with our clients and provide them with the necessary IT Services to help them grow their businesses. We are dedicated to maintaining open communication and providing quality customer service. This is a great opportunity to work for a company that embraces a wide range of leading-edge technologies and with a team of highly experienced and talented Engineers.