Deployment Engineer

Tantalus Systems Corp.; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work

Competitive benefits

Job summary

Tantalus Systems Corp. is seeking a Deployment Specialist to join the Customer Experience team in a remote US-based role (Eastern/Central time preferred).

You will assist in deploying, operating, maintaining, and troubleshooting TRUConnect solutions for utilities, acting as the main technical interface between Customer Experience and Sales. Responsibilities include diagnosing hardware/software issues, configuring billing exports, producing RF network designs and maps with GIS tools, supporting

Qualifications

• Diploma in information technology or higher.
• 4+ years of experience in a customer service or technical support role.
• Experience with Unix/Linux command line and shell scripting, primarily Bash.
• Experience with GIS mapping software.
• Experience with EDX Signal Pro or other RF propagation software.
• Working knowledge of IP networking including TCP/IP, FTP, SSH, firewall.
• Virtual Machine/Environment experience (VMWare ESXi, HyperV).
• Cloud hosting experience (Oracle Cloud Infrastructure, AWS, etc.).
• Experience in the development, maintenance and updating of in-house automation tooling is an asset.
• Knowledge and previous experience with a support ticket/issue reporting system is an asset.
• Knowledge and experience with Salesforce.com is an asset.
• Experience working to analyze, troubleshoot, debug, investigate, and to present the results.

Responsibilities

• Troubleshoot and solve problems across the TRUConnect technology set, including embedded hardware and software, RF and IP communications networks, database, Linux back-end, web front-end, and service interfaces.
• Upgrade and patch TRUConnect software on customer systems.
• Configure and maintain billing exports.
• Use RF propagation software to generate RF Network designs.
• Use GIS software to produce maps and other collateral.
• Assist in supporting the pre-sales team with RFPs using generated network designs and maps.
• Provide periodic support to supervise or monitor the introduction of new products in the field.
• Review and prioritize open cases, escalating as required.
• Collaborate to develop, establish, and improve processes and procedures related to Tantalus’ technical knowledge base, online community, and other documentation.
• Perform miscellaneous scripting tasks periodically.
• Travel to customer sites may be required for support work and/or personal training.
• Participate in an after-hours support call program approximately 2 weeks/quarter.
• Perform other duties as assigned.

Skills

Unix/Linux command line

Shell scripting (Bash)

GIS mapping software

RF propagation software

IP networking (TCP/IP)

Virtualization (VMware ESXi, HyperV)

Cloud hosting (OCI, AWS)

Salesforce.com (asset)

Support ticket systems

Data analysis

Education

Diploma in information technology

Tools

GIS software

EDX Signal Pro

VMware ESXi

HyperV

Oracle Cloud Infrastructure

AWS

Job description

About Tantalus Systems (TSX: GRID)

Tantalus is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid – from the substation to the EV charger located behind the meter. We offer smart grid solutions across multiple levels: intelligent connected devices, communications networks, data management, enterprise applications and analytics. Learn more at http://www.tantalus.com/.

Come join us if you’re interested in being part of an entrepreneurial team, solving complex technical problems and delivering innovative solutions that will directly impact the electrification of everything and the decarbonization of our society.

We have operations throughout the United States and Canada with offices in Burnaby (British Columbia, Canada), Raleigh (North Carolina, USA), and Norwalk (Connecticut, USA).

This position offers a competitive salary plus variable compensation based on performance targets and business objectives. Tantalus also offers generous benefits, including medical, dental and vision plans, healthcare and dependent care flexible spending accounts and paid time off.

The Opportunity

Reporting to the Supervisor of Pre-deployment and Sales Support, the Deployment Specialist is a member of the Customer Experience team and is responsible for assisting the team in deploying, operating, maintaining, and troubleshooting for Tantalus customers. The Deployment Specialist will be the primary technical interface between the Customer Experience and Sales departments in ensuring customers are set up for success.

Location of Position

This is a remote position and will be based in the US with a preference for Eastern or Central time zones.

Specifically, the Deployment Specialist will

• Troubleshoot and solve problems across the TRUConnect technology set, including embedded hardware and software, RF and IP communications networks, database, Linux back-end, web front-end, and service interfaces.
• Upgrade and patch TRUConnect software on customer systems.
• Configure and maintain billing exports.
• Use RF propagation software to generate RF Network designs
• Use GIS software to produce maps and other collateral
• Assist in supporting the pre-sales team with RFPs using generated network designs and maps
• Provide periodic support to supervise or monitor the introduction of new products in the field.
• Review and prioritize open cases, escalating as required.
• Collaborate to develop, establish, and improve processes and procedures related to Tantalus’ technical knowledge base, online community, and other documentation.
• Perform miscellaneous scripting tasks periodically.
• Travel to customer sites may be required for support work and/or personal training.
• Participate in an after-hours support call program approximately 2 weeks/quarter.
• Perform other duties as assigned.

What you Bring

Education and Experience

• Diploma in information technology or higher
• 4+ years of experience in a customer service or technical support role
• Experience with Unix/Linux command line and shell scripting, primarily Bash
• Experience with GIS mapping software
• Experience with EDX Signal Pro or other RF propagation software
• Working knowledge of IP networking including TCP/IP, FTP, SSH, firewall
• Virtual Machine/Environment experience (VMWare ESXi, HyperV)
• Cloud hosting experience (Oracle Cloud Infrastructure, AWS, etc.)
• Experience in the development, maintenance and updating of in-house automation tooling is an asset
• Knowledge and previous experience with a support ticket/issue reporting system is an asset
• Knowledge and experience with Salesforce.com is an asset
• Experience working to analyze, troubleshoot, debug, investigate, and to present the results

Personal Attributes Required

• Attention to detail and strong problem-solving skills
• Self-motivated and able to work independently while exercising initiative, flexibility, and good judgement
• Strong organizational and planning skills
• Ability to effectively prioritize and multi-task, and remain focused in a fast-paced, high-volume work environment
• Excellent collaborative and interpersonal skills
• Desire to learn new skills in a dynamic and demanding environment
• Excellent interpersonal, written, and oral communication skills

Tantalus is committed to employment equity and building a diverse workforce. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [e-mail].