Deployment Engineer

Tyler Technologies, Inc.; Nashville (TN); On-site; USD 46,185 - 80,000; Full time

Job summary

Tyler Technologies, Inc. is looking for a technical support professional in Nashville, Tennessee. The role involves conducting on-site assessments, installing hardware, and troubleshooting technical issues. A Bachelor's degree in computer science or related field is required. Candidates should have strong analytical skills, experience in cloud environments, and the ability to effectively communicate with clients. The position offers a salary range of $46,185 - $80,000 based on geographic differences.

Qualifications

• Bachelor's degree in computer science, MIS, or comparable work experience.
• Experience administering and installing applications on Windows servers.
• Experience with low-voltage cabling or structured cabling installations.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues independently.

Responsibilities

• Conduct on-site walk-throughs to assess existing infrastructure.
• Install wall-mounted kiosks and related hardware.
• Configure and troubleshoot deployed equipment and connectivity issues.
• Become a trusted client resource providing excellent service.

Skills

Excellent interpersonal and communication skills

Strong analytical and problem-solving skills

Ability to prioritize and complete multiple tasks

Experience working in cloud environments

Experience administering Windows servers

Hands-on technical experience with hardware

Basic knowledge of web server technology

Education

Bachelor’s degree in computer science, MIS, or related field

Tools

Windows Server

Low-voltage cabling

Networking equipment

Job description

Location

Nashville, Tennessee

Responsibilities

• Conduct on-site walk-throughs to assess existing infrastructure, document findings, and support deployment planning.
• Install wall-mounted kiosks, tablet charging stations, and related hardware, including measuring, drilling into concrete, and securing equipment per facility and safety requirements.
• Install and prepare network racks as required, including mounting equipment, cable management, labeling, and power‑on verification.
• Configure and troubleshoot deployed equipment and connectivity issues, collaborating with internal teams as needed to restore service.
• Become a trusted client resource by providing service that consistently demonstrates strong product knowledge and work ethic along with respect for the client.
• Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
• Manage and prioritize multiple and often conflicting tasks while working independently.
• Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non‑technical and from management to clerical.
• Focus on providing accurate answers in a pleasant manner.
• Work through technical issues with customers.
• Present to the client a courteous, highly professional attitude.

Qualifications

• Bachelor’s degree in computer science, MIS, or comparable work experience.
• Experience working in cloud environments.
• Experience administering and installing applications on Windows servers.
• Working knowledge of server hardware and network configurations.
• Basic knowledge of web server technology.
• Excellent interpersonal and communication skills.
• Ability to prioritize and complete multiple tasks in a fast‑paced, technical environment.
• Strong analytical and problem‑solving skills.
• Ability to work independently and in a team environment.
• Demonstrated ability to maintain a positive, professional attitude.
• Experience with low‑voltage cabling, or structured cabling installations.
• Familiarity with wireless networking fundamentals, including access point placement and basic coverage considerations.
• Experience supporting tablet fleets, video visitation platforms, or similar audio/video endpoint systems.
• Experience maintaining deployment documentation, inventories, and installation records.
• Hands‑on technical experience with networking and end‑user hardware, including cabling, device setup, and connectivity troubleshooting.
• Ability to safely perform physical installation work using hand and power tools, including wall and rack‑mounted hardware.
• Strong problem‑solving skills with the ability to diagnose and resolve technical issues independently in the field.
• Clear communication skills and a customer‑focused approach when working with on‑site stakeholders and internal teams.
• Ability to work within secure correctional environments while following access, safety, and security protocols.
• Willingness and ability to travel frequently.

State‑Specific Salary Range Disclosure Requirements

Salary will generally fall between $46,185 - $80,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Background Check Requirement

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Benefits

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Equal Opportunity Employer

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.