(DEPARTMENTAL INTERNAL ONLY) INFORMATION TECHNOLOGY DEPARTMENT - SYSTEMS ADMINISTRATOR, INTERMEDIATE

County of El Paso; El Paso (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

The County of El Paso Information Technology Department seeks an Intermediate Systems Administrator to design, install, administer, and optimize enterprise server hardware and software to support critical county applications.

Under general supervision, you will ensure data integrity, implement upgrades, backups, and monitoring, and collaborate with network engineering, application teams and DBAs to meet business needs and regulatory requirements.

Qualifications

• Bachelor's degree in CS/MIS/CE and three years of systems administration experience.
• Equivalent education/experience combinations accepted.

Responsibilities

• Apply systems analysis techniques and consult with users to define specs.
• Design, test, and modify computer systems, databases, or programs as required.
• Ensure security and integrity of enterprise data across servers and databases.
• Plan and implement server upgrades, patches, and capacity planning.
• Provide 24/7 availability and support for critical IT systems.

Skills

Systems administration

Server maintenance

Windows OS & servers

TCP/IP & DNS

Customer service

Education

Bachelor's degree in CS/MIS/CE

Job description

*This posting is for current employees of the Information Technology Department only*

Acceptable Experience and Education

Bachelor Degree in Computer Science, Management Information Systems, Computer Engineering or related field and three (3) years of systems administration experience;

Or any equivalent combination of education, experience and training which provides the required knowledge, skills, and abilities.

Certificates, Licenses, and other Requirements

Must have or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.

In order to access the County's network and systems, a personal mobile smart device is required by the hire start date.

Preferred:

Microsoft Certified Solutions Associate (MCSA), VMware Certified Associate (VCA) or CompTIA Server+ Certifications or a combination.

Possess and maintain recognized current certification or complete specialized training to ensure up-to-date knowledge of job-related skills and technology.

Essential Duties

• Responsible for the application of systems analysis techniques and procedures, including consults with users to determine hardware, software or system functional specifications;
• Designs, develops, documents, analyzes, creates, tests or makes modifications of computer systems, databases, or programs, including prototypes, based on and related to user or system design specifications;
• Designs, documents, tests, creates, or makes modifications of computer technologies related or interconnected to operating systems;
• Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance;
• Recommends, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases;
• Anticipates, mitigates, identifies, troubleshoots, and resolves hardware and software problems on servers, and workstations;
• Responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure;?
• Participates in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers;
• Installs/rebuilds existing servers and configure hardware, peripherals, services, settings, directories, and storage in accordance with standards and project and/or operational requirements;
• Implements server upgrades, maintenance fixes and vendor supplied patches;
• Maintains installation and configuration procedures and performs daily system monitoring; verifies the integrity and availability of all hardware, server resources, systems and key processes;
• Acts as team member in the design and review of new server systems, applications, and hardware; conducts capacity planning as needed;
• Participates in key process improvements as they relate to the client/server environment;
• Coordinates and collaborates with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of corporate servers to meet business demands;
• Assists in designing and implementing data center/server room security features, including HVAC control, environmental alarms, access restrictions, and so on;
• Ensures all required file systems and systems data are successfully backed up to the appropriate media;
• Reviews system and application logs and verifies completion of scheduled jobs such as backups;
• Recovers tapes or disks are created and media is recycled and sent offsite as necessary;
• Performs regular file archival function and purge as necessary;
• Conducts research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts;
• Creates required reports in response to business user needs;
• Coordinates and communicates with impacted customers;
• Attends and participates in meetings, training and information sessions;
• Due to critical nature of IT system must be available to respond to department in a timely manner;
• Substitutes, if assigned, during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations;
• Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts; and
• Creates a high-quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills.

Other Important Duties*

• Performs such other related duties as may be assigned;
• Adheres to all County performance standards as well as departmental Key Performance Indicators (KPI) that measure individual work product;
• Works both traditional and non-traditional business work hours, including but not limited to; evening shifts, weekends and holidays;
• May be required to wear a uniform as per department appearance standards;
• Performs the duties of Extended Emergency Support Attendant. This duty will extend beyond standard workday and weekend hours and is on a periodic rotational basis;
• Occasional travel; and
• As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor.

Summary of Position

The Systems Administrator, Intermediate under general supervision, provides technical support of server software and hardware. The Server Administrator's role is to design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.

Organizational Relationships

Reports to: IT Manager, and/or Systems Administrator, Senior.

Directs: This is a non-supervisory position.

Other: Has frequent contact with supervisors, coworkers, officials, contractors, suppliers, other public agencies, and other county employees.

Minimum Requirements: Knowledge, Skills, and Abilities

Knowledge of: network and computer hardware including Desktops, Laptops, printers, and various communication devices; equipment support for the Latest Windows or Current OS Platform, Latest MS Office Products, and Internet Explorer; any ancillary software products, network protocols, operating systems and standards, including DNS, mail transport, TCP/IP and network file systems; computer software and hardware operations; standard software applications; computer peripherals; the principles and practices of effective customer service; English usage, grammar, punctuation and spelling; techniques for effective interpersonal communications; modern office procedures, methods and computer equipment to include Windows and Microsoft based products.

Skill/Ability to: read and understand technical manuals, procedural documentation and OEM guides; demonstrate flexibility, adaptability to learn quickly in various technical and creative environments, while delivering quality work by tight deadlines and within budget; demonstrate leadership and ability to deliver efficiency and quality at the highest of standards; recognize, analyze and provide solutions to information technology; operate a personal computer and various software applications; identify, troubleshoot, research and provide solutions to hardware and software problems; communicate technical issues and solutions to a non-technical audience; prepare and maintain records, maintain filing systems, compile and organize information; communicate effectively both orally and in writing; make mathematical computations; prepare clear, concise and comprehensive written and electronic reports, and staff studies; and establish and maintain cooperative and effective relationships with those contacted during the course of work. Pass a background investigation.

Each and every county position requires the following professional skills and abilities as key and necessary elements of performance:

• Demonstrate regular and reliable attendance;
• Work well with others and participate fully in a team oriented environment;
• Interface with other employees and customers in a courteous and respectful manner;
• Maintain strict confidentiality;
• Project positive support of their department and organizations receiving IT service at all times; and,
• Maintain and enhance the County's commitment to customer service excellence.