Departmental Charge Specialist

Parkland Health and Hospital System (PHHS); Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Parkland Health and Hospital System (PHHS) in Dallas, TX is seeking a Charge Discrepancy Research Specialist to support outpatient PM&R workflows and ensure accurate billing in Dallas, TX. This role partners with Patient Financial Services to correct account discrepancies and improve revenue integrity.

The ideal candidate has a High School Diploma, 3 years in hospital billing or a related setting, and strong CPT/ICD-9 knowledge, with excellent communication and teamwork skills to assist

Qualifications

• High school diploma required.
• Three years hospital or business office experience in medical billing, registration, or coding.
• Knowledge of third party payors, managed care and explanation of benefits.
• Working knowledge of CPT and ICD-9 coding.
• Proficiency with word processing, spreadsheet and database software.
• Detail oriented with basic math and strong analytical skills.
• Positive demeanor with strong communication and teamwork.

Responsibilities

• Research and monitor areas of compliance and workflow; suggest changes to improve consistency and effectiveness.
• Assist in reconciling patient accounts with charge discrepancies; coordinate with PFS for timely adjustments.
• Audit accounts to ensure policy adherence and support quality monitoring and process improvement.
• Serve as lead resource for scheduling within outpatient PM&R to improve operations.
• Coordinate workflow activities with PM&R management and identify improvements in customer satisfaction.
• Provide expertise of outpatient PM&R and act as liaison to administrative management staff.
• Offer daily staff support for all PM&R functional areas.
• Assist with selection, orientation, training, and evaluation of assigned staff.
• Help address patient scheduling complaints and escalate when needed.

Skills

Third-party payors knowledge

CPT/ICD-9 coding

PC skills (Word, Excel, databases)

Detail oriented

Analytical skills

Verbal & written communication

Teamwork

Leadership (PM&R)

Education

High School Diploma

Tools

Word processing

Spreadsheet

Database software

Job description

Location: Main Hospital Bldg - 3rd Floor

PRIMARY PURPOSE

Responsible for researching charge discrepancies and working with other departments/ organizations to make necessary corrections.

MINIMUM SPECIFICATIONS

Education

• High School Diploma

Experience

• Must have three years experience in a hospital or business office setting to include experience in the areas of medical billing, registration, or coding.

Equivalent Education and/or Experience

• None

Certification/Registration/Licensure

• None

Skills or Special Abilities

• Must have knowledge of third party payors and understand managed care and insurance coverage, eligibility and explanation of benefits.
• Must have working knowledge of CPT and ICD-9 coding.
• Must be able to demonstrate a working knowledge of personal computers, to include word processing, spreadsheet, and database software.
• Must be detail oriented, possess basic mathematical skills, and have sharp analytical skills to resolve complex financial issues.
• Must demonstrate a positive demeanor, good leadership skills, good verbal and written communication skills, and be professional in both appearance and approach.
• Must demonstrate teamwork and interpersonal skills.

Responsibilities

• Researches and monitors areas of compliance, workflow, business processes and recommends policies, procedures and other changes to improve consistency and effectiveness.
• Assists in the management/reconciliation of patient accounts with charge discrepancies by researching issues and working with Patient Financial Services (PFS) to make account adjustments in a timely manner. Ensures complete and accurate information is provided for coding and billing to ensure revenue is maximized.
• Monitors and tracks staff quality and productivity by auditing accounts to ensure adherence to policies and procedures. Participates in ongoing quality monitoring, policy review and process improvement activities.
• Serves as a lead resource for scheduling within outpatient Physical Medicine & Rehabilitation (PM&R) to achieve effective and efficient operations.
• Works with PM&R management to coordinate workflow activities. Identifies ways to improve workflow and customer satisfaction and makes recommendations to management to improve upon these areas.
• Supports and provides expertise of outpatient PM&R to achieve desired practices and/or improvement. Serves as a primary resource and liaison to administrative management staff.
• Provides daily staff support for all functional areas in outpatient PM&R.
• Assists with the selection, orientation, training, counseling and evaluation of assigned employees to ensure maximum utilization of individual and group capabilities.
• Assists with patient complaints related to scheduling, guiding the situation toward resolution or directing/escalating to the proper resource for resolution.

Job Accountabilities

• Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
• Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
• Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.