Departmental Analyst 9-P11 - MiTEAM Quality Assurance Analyst

State of Michigan; Pontiac (MI); Hybrid; USD 52,000 - 66,000; Full time

Job summary

State of Michigan, Department of Health and Human Services, seeks a MiTEAM Quality Assurance Analyst to lead CQI activities in field offices, review data, conduct case reads, interviews, and observations to assess variation from policy and fidelity to the MiTEAM Practice Model.

The role supports local office strategic planning, data analysis, and collaboration with managers to improve services for children and families.

Qualifications

• Education: a bachelor's degree in any major.
• Experience: Departmental Analyst 9 requires no specific amount; 10 requires one year; P11 requires two years in state service.

Responsibilities

• Perform CQI activities in assigned field offices, including data review and case reads.
• Conduct interviews and observations to assess policy compliance and fidelity to the MiTEAM Model.
• Lead local office tasks to improve service quality and coordinate statewide CQI activities.

Skills

Data analysis

CQI methods

Interviewing

Education

Bachelor's degree

Job description

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan.

The MiTEAM Quality Assurance Analyst is responsible for completing a variety of continuous quality improvement (CQI) activities in assigned field offices. These activities include: compiling and reviewing available data, completing case reads, interviews and observations to acquire information on field staff’s compliance with MDHHS policy and fidelity to the child welfare case practice model. The position also supports implementation and sustainability activities associated with the Strengthening our Focus on Children and Families, Michigan’s approach to the implementation of the MiTEAM Practice Model.

The MiTEAM Practice Model is a trauma-informed approach to case practice in child welfare that includes core competencies of teaming, engagement, assessment and mentoring. Within the context of the MiTEAM Practice Model, the MiTEAM Quality Assurance Analyst focuses on analysis of data to be used in local office strategic planning and continuous quality improvement activities.

MiTEAM Quality Assurance Analyst will assist local staff and managers in generating and analyzing data and information in order to address local opportunities for increased compliance with policy and improved quality of service delivery. In this role the position will be charged with leading specific local office tasks designed to improve the quality of service provided to children and families that come into contact with MDHHS programs. Primary work assignments will originate from local office management and will include coordinated statewide CQI activities.

Education

Possession of a bachelor's degree in any major.

Experience

Departmental Analyst 9

No specific type or amount is required.

Departmental Analyst 10

One year of professional experience.

Departmental Analyst P11

Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.

This posting may be used to fill both permanent and limited-term vacancies. Limited term appointments have the potential to become permanent, but conversion to a permanent appointment is never guaranteed.

The physical location of this position is 51111 Woodward Ave., Pontiac, MI. Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered.

Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview. Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:

• A secure work location that allows privacy and prevents distractions.
• A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
• Suitable lighting, furniture, and utilities.

As a Condition of Employment: this position requires successful completion of a background investigation and a criminal records check.

If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

The Department of Health & Human Services reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

For information about this specific position, please email Aretha Butler at [e-mail]. Please include the posting number in the subject line of the message.

MDHHS is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer