Department Support Asst FT Evenings Med Surg South

trinityhealth; Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Job summary

MercyOne Health System seeks a Department Support Assistant to perform clerical tasks within the nursing unit and coordinate communications with other departments.

You will handle charts, phones, and patient information using EHR and hospital systems, while supporting safety and infection control protocols across shifts.

Qualifications

• Performs clerical duties for the nursing unit including chart maintenance and mail distribution.
• Answers multi-line phones and greets customers in a friendly and timely manner.
• Uses EHR and communication tech to support unit operations.

Responsibilities

• Maintain charts and process documents in compliance with regulatory requirements.
• Coordinate communications between the nursing unit and other hospital departments.
• Assist with scheduling, room and supply management, and audits as requested.
• Ensure safety, infection control, and proper medication handling practices.

Skills

Clerical skills

Phone handling

Customer service

Communication skills

Team coordination

Tools

Electronic Health Records

Teletracking

Vocera

Hillrom System

Job description

Employment Type:

Full time Shift:
12 Hour Evening Shift

Schedule:

8-hours Evenings M - F; 3:00 - 11:30 PM; possible holidays

Job Description

As a Department Support Assistant at MercyOne, performs clerical work and coordinates communications within the assigned nursing unit. Facilitates communication between the nursing unit and other hospital departments.

General Requirements:

• Performs clerical duties for the nursing unit by maintaining charts; answering multi-line phones; greeting and assisting customers in a friendly and timely manner; and sorting and distributing mail.
• Utilizes computer applications (Electronic Health Records, etc.) and communication technologies (Teletracking, Vocera, Hillrohm System, etc.) effectively.
• Communicates patient information or department needs such as dietary, environmental services, and all Information Technology issues.
• Maintains a safe, neat, and organized work environment by ordering and stocking supplies, forms, and equipment as necessary. Identifies and reports problems with supplies or equipment; enters repair requests; and conducts environmental rounding.
• Prepare documents and records in compliance with regulatory requirements.
• Demonstrates work practices consistent with safety, security, and infection control policies, including adhering to the Safe Medication Handling protocol for both delivery and removal of medications.
• Conducts auditing of records, data, and transactions per unit management team request.
• Maintains meeting room schedules.
• Other duties as needed and assigned by the manager.

Minimum Requirements:

• Must be at least 16 years of age.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment:
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.