Department Specialist-Small Engine-Stihl Repair Tech

Ace Hardware Corporation; Kitty Hawk (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Ace Retail Group is seeking a Department Specialist to help maintain inventory, assist customers, and keep the sales floor clean and organized. You will support store operations and participate in merchandise resets, price changes, and daily tasks to ensure an excellent shopping experience.

Ideal candidates have a High School diploma or GED and retail floor sales or replenishment experience. Willingness to stand, walk, lift up to 25 lbs, and climb is required in a fast-paced hardware environment.

Qualifications

• High school diploma or GED.
• Experience in floor sales or replenishment in a retail environment preferred.
• Ability to stand, walk, lift up to 25 lbs and climb during shifts.

Responsibilities

• Provide proactive customer service and greet customers in-store.
• Maintain proper in-stock levels and assist with inventory control.
• Keep selling floor and stock rooms neat, clean and well-organized.
• Assist with weekly price changes and merchandise resets.
• Operate forklift with proper training as needed and directed.
• Support store operations and participate in store meetings.

Education

High School or GED equivalent

Job description

About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

General Job Summary The Department Specialists will maintain a proper in-stock level of merchandise and strive for product knowledge in all areas of the store to enhance customer service. Department Specialists will also assist in maintaining clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties and Responsibilities

Customer Service

• Project a positive representation of Ace Retail Group.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess good product knowledge and knowledge of store layout and location of products.

Store Operations

• Responsible for cycle counting and maintaining desirable inventory level in assigned department(s).
• Work with management staff to ensure preventative maintenance and repairs are completed in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Ensure accurate receiving, checking in and stocking of merchandise in assigned department(s).
• Responsible for maintenance of back stock levels in assigned department(s).
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area, especially in assigned department(s).
• Assist with overall maintenance of the store.
• Ensure that weekly price changes are done in assigned department(s).
• Ensure that monthly cycle counts and negative on hand reports are completed in assigned department(s).
• Assist with providing a clean and orderly sales floor including end caps and ad merchandise.
• Assist with merchandise resets throughout store, especially in assigned department(s).
• Ensure signage is current in assigned department(s).
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales ideas to General Manager.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: WINNING – In business, money is the score. To win, we must perform, compete, and have fun. EXCELLENCE – Striving to be our best through continuous improvement and inspiration. LOVE – Love the people, love the work and love the results. INTEGRITY – Honesty, reliability, high character and ethical behavior. GRATITUDE – Appreciating being in the business of serving others. HUMILITY – A modest and respectful approach to leadership and work. TEAMWORK – Collaboration over control or credit; together we are Ace.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Floor sales and/or replenishment experience in a retail environment preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details $17.00 - $20.00 per hour

Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.