Department Specialist

Ace Hardware Corporation; Austin (TX); On-site; USD 22,041 - 23,419; Part time

Job summary

Ace Retail Group in Austin, TX, seeks a Department Specialist for a part-time role at Store 203 on Bee Cave Rd. The position focuses on maintaining stock, presenting merchandise, and delivering strong customer service.

You will work with store teams to keep the department organized and inviting for customers. The job emphasizes inventory control, floor resets, accurate pricing, and a safe, clean selling area.

Qualifications

• High School or GED is required.
• Retail experience is preferred.
• Ability to lift up to 25 lbs and stand for long periods.
• Strong customer service and communication skills.

Responsibilities

• Maintain proper in-stock levels in the assigned department.
• Assist customers and greet them to ensure a positive shopping experience.
• Keep merchandise neat, priced correctly, and area clean and organized.
• Support in-store merchandising and price changes as needed.
• Operate forklift with proper training and report maintenance needs.

Skills

Customer service

Retail sales

Inventory management

Forklift operation

Education

High School or GED

Tools

POS system

Job description

## Department SpecialistApplylocations: Store 203 - Bee Cave Rd, Austin, TXtime type: Part timeposted on: Posted 30+ Days Agojob requisition id: REQ-33019**About Ace Retail Group**Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.**General Job Summary**The Department Specialists will maintain a proper in-stock level of merchandise and strive for product knowledge in all areas of the store to enhance customer service. Department Specialists will also assist in maintaining clean and orderly merchandise presentation and overall store cleanliness.**Essential Duties and Responsibilities****Customer Service*** Project a positive representation of Westlake Ace Hardware.* Proactively assist customers in solving problems.* Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.* Project a friendly, outgoing demeanor; work well with customers as well as associates.* Ensure all pages and calls are answered promptly, courteously and effectively.* Forward any customer complaint that cannot be handled to a member of management.* Possess good product knowledge and knowledge of store layout and location of products.**Store Operations*** Responsible for cycle counting and maintaining desirable inventory level in assigned department(s).* Work with management staff to ensure preventative maintenance and repairs are completed in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).* Ensure accurate receiving, checking in and stocking of merchandise in assigned department(s).* Responsible for maintenance of back stock levels in assigned department(s).* Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area, especially in assigned department(s).* Assist with overall maintenance of the store.* Ensure that weekly price changes are done in assigned department(s).* Ensure that monthly cycle counts and negative on hand reports are completed in assigned department(s).* Assist with providing a clean and orderly sales floor including end caps and ad merchandise.* Assist with merchandise resets throughout store, especially in assigned department(s).* Ensure signage is current in assigned department(s).* Operate forklift with proper training.* Communicate any Store Support Center issue to General Manager for follow up.* Participate in store meetings.* Communicate any merchandising, cost control or sales ideas to General Manager.* Be professional in appearance and actions.* Perform all other duties as assigned.**Other Essential Requirements**Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:* SERVICE – Amaze our customers, our associates and our communities by delivering on our helpful promise.* PASSION – Showing our love for the work we do, our customers, and our associates.* RESPECT – A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.* INTEGRITY – An authentic commitment to moral and ethical behavior.* TEAMWORK – Together we can achieve extraordinary things.* EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement.**Minimum Skills, Requirements and Qualifications*** High School or GED equivalent.* Floor sales and/or replenishment experience in a retail environment preferred.* Standing, walking, lifting (up to 25lbs) and climbing.**Compensation Details**$16.00- $17.00 /hourFor a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG\_External**Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:****Create Job Alert****Equal Opportunity Employer** Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.