Department Scheduler - Linguistic Services

Providence Health Plan Group; Seattle (WA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Benefits package

401(k) with employer matching

Paid time off

Job summary

Providence Swedish is seeking a scheduling professional to manage interpreter services. You will handle daily scheduling with a multi-line system, review eligibility and assign requests to qualified providers while addressing service gaps and guiding customers on how to request or cancel interpreter services.

You will also contribute by offering feedback on software parameters, evaluating processes, and suggesting improvements to both computerized and manual systems to boost performance in a

Qualifications

• 2 years of experience as a scheduler/dispatcher or equivalent
• Demonstrated experience working with diverse cultural and socio-economic backgrounds showing sensitivity to cultural differences and concerns

Responsibilities

• Manage daily scheduling using a multi-line phone system and computerized database
• Respond to interpreter service requests from Swedish Medical Center
• Screen requests for service eligibility and review daily unassigned requests
• Assign requests to appropriate service providers
• Identify service gaps and advise on service levels and how to request or cancel interpreter services
• Provide feedback on software parameters and evaluate assignment processes for efficiency

Skills

Scheduler/Dispatcher experience

Cultural sensitivity

Education

Associate's Degree in Social services, business, or related field

Job description

Description

Take on a key role at the heart of our operations by managing daily scheduling activities using a multi‑line phone system and a computerized database. In this position, you will respond to Swedish Medical Center requests for interpreters, screen incoming requests for service eligibility, review daily unassigned requests, and assign them to the appropriate service providers. You’ll also help identify service gaps and offer customers clear guidance on the structure and service levels of Linguistic Services, including how to request or cancel interpreter services.

You will play an important part in strengthening our systems by providing feedback on software parameters, periodically evaluating the efficiency and effectiveness of assignment processes, procedures, and guidelines, and recommending improvements to both computerized and manual systems to enhance overall performance.

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Linguistic Services and thrive in our culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• 2 years of experience as a scheduler/dispatcher or equivalent experience
• Demonstrated experience working with diverse cultural and socio‑economic backgrounds showing sensitivity to cultural differences and concerns

Preferred Qualifications

• Associate's Degree in Social services, business, or related field
• Experience in a social service or medical environment; preferably related to providing interpreter services to the public or working with limited English speaking population
• Experience with contracts

Why Join Providence Swedish?

Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100‑year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Swedish is the largest not‑for‑profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we’re dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), click here where you can access an email link to submit your concern.