Department Sales Lead

Browne's Home Center; Washington; On-site; USD 40,000 - 60,000; Full time

Job summary

Browne's Home Center, located in Washington, is seeking a Department Sales Lead to create exceptional customer experiences and lead a team. This role is vital in assisting customers, maintaining department inventory, and ensuring a high level of safety. The ideal candidate will have strong customer service skills and the ability to train and motivate others. Join us in building better communities through trust and partnership.

Qualifications

• Strong customer service skills to create exceptional experiences.
• Ability to lead and train team members effectively.
• Understanding of safety protocols and PPE requirements.

Responsibilities

• Create exceptional customer experiences by answering questions.
• Lead assigned department and assist with any issues.
• Train personnel in sales and customer service techniques.

Skills

Customer service

Team leadership

Safety awareness

Sales strategy development

Job description

Department Sales Lead (Non-Exempt)

Our Purpose

We help build better communities.

• We are Courteous. Create a positive experience for customers, employees, suppliers and communities.
• We are the Guide. Help our customers, employees, and suppliers succeed through trust and partnership.
• We are Ambitious. Seek innovative solutions and go the extra mile.
• We are Accountable. Act with honesty and integrity.
• We are Safe. Protect our customers, suppliers, and employees by cultivating a safety-first environment.

Role Statement

Create exceptional customer experiences by answering questions, recommending the appropriate items to complete construction and home improvement projects, and maintaining the facility in a clean and organized fashion. Lead assigned department and assist with any issues that may arise.

Outcomes for Success

• Act in alignment with our Core Values to create exceptional customer experiences.
• Demonstrate a high level of safety awareness to ensure you, your peers, our customers, and suppliers remain safe while in our facilities.
• Understand and follow the TAL PPE requirements as outlined in the TAL PPE Matrix by wearing the required PPE at all times and ensure your team does the same.
• In conjunction with the branch leadership, responsible for the operational performance of their assigned department.
• Understand and maintain quality store presentation as outlined in the TAL Store Standards document.
• Sets ambitious sales and margin goals. Strategically develops department team and customer base to meet or exceed agreed upon sales and margin goals.
• Assists customers with product information, selection, and purchase. Offers solutions for out-of-stock items.
• Maintains department inventory, including cycle counts, to maximize sales and inventory turn.
• Assists in training department and store personnel in your assigned functions, including sales and customer service techniques.
• Empowered to direct the work of others by assigning tasks, creating schedules, communicating priorities, and motivating the team.
• Upholds the highest level of customer service to ensure an exceptional experience for our contractors, Do It Yourselfers, and homeowners.
• In-depth understanding of the products in your department and basic knowledge of the merchandise in other departments.