Department Manager - Nike Anthem

Nike Inc; Phoenix, Northern (AZ, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Employee Stock Purchase Plan (ESPP)

Discounts up to 50% on Nike brands

Job summary

Nike Anthem in Phoenix, AZ is seeking a Department Manager to lead a high-volume retail team. You will coach staff, drive customer service excellence, and manage daily store operations to deliver the Nike experience customers expect.

The role requires hands-on leadership, scheduling, and collaboration with partners to grow the business while upholding Nike's Service Principles. Benefits include healthcare, time off, 401(k), and employee discounts.

Qualifications

• Three years of customer-facing retail or hospitality experience.
• One year of leadership experience.
• Ability to recruit, build and lead high-performing teams.
• Proficient in Microsoft Office and retail business systems.
• Able to work mornings, weekends, nights, and holidays as needed.

Responsibilities

• Lead a team to keep store functions running seamlessly.
• Staff the store by attracting, assessing and onboarding teammates.
• Equip store employees with tools needed to succeed in day-to-day responsibilities.
• Lead store's team and business results, including budgeting, planning, customer service, sales and people leadership.
• Manage product life cycle from stockroom to visual merchandising and the sales floor.

Skills

Retail leadership

Customer service

Team leadership

Conflict resolution

Work schedule flexibility

Tools

Microsoft Office

Job description

Location & Store Type: Nike Anthem

Address: Phoenix, AZ

Hours: Full Time – 34-40hoursper week, including nights and weekends

Behind everygreat teamis a great coach.That’swhy when you join us as a Department Manager, we refer to you as a Coach.

As a Nike Department Manager,you’rethe face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You’llwork with your team to focus on customer service and get to the win the right way.

We believe that if you have a body, you are an athlete, andyou’llbring this to life with your passion for sport and customer service. This includesproperly trainingyour team and implementing our Service Principles whilerepresentingour global culture of sport, the NIKE brand, each other, and your community. You lead the charge of ensuring your team makes positive moments, has fun, and feels like they are a part of something bigger.

Asa Department Manager, you'lllead, coach, and inspire your team to deliver the best experience for their customers while ensuring your team members feel included and supported. You'lluse your retailexpertiseto drive store growth strategies and create opportunities to continuebuilding uponcommunity partnerships. You are the one peoplelook tofor encouragement,leadershipand bringing NIKE to life for our customers, communities, and colleagues. You will also enjoy benefits like employee discounts, healthcare, paid timeoffand education programs to develop and advance your career.

Putting Your Best Foot Forward

• Three years of customer-facing retail or hospitality experience

• One year of leadership experience

• Demonstrated ability to recruit,buildand lead high-performing teams

• Proficient in Microsoft Office and retail business systems

• Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations

• Proven ability toutilizetools for conflict resolution and employee coaching and counseling

• Able to work mornings, weekends, nights, and holidays as needed

What You're Responsible For

• Leading a teamthe helpskeep all store functions running seamlessly.

• Ensuring your store is staffed by attracting,assessingand onboarding your future teammates.

• Equip store employees with tools needed to succeed in their day-to-day responsibilities.

• Leading your store's team and business results/critical metrics, including budgeting, planning,a high levelof customer service, sales, people leadership and management

• Managing product life cycle from stockroom to visual merchandising and the sales floor.

#mynext: Be Empowered to Grow within Nike and Create the Future

Be Rewarded for a Job Well Done

• Medical, Dental and Vision Insurance

• Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment

• 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the dayyou'rehired

• Accrued Paid Time Off and Holiday Pay

• The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)

• Access to support through Optum Employee Assistance Program at no cost for you and your family

• Discounts for you and your family from Nike, Converse, and Jordan up to 50% off

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

For more information, please refer to Equal Employment Opportunity is The Law