Department Manager - Inbound 2nd Shift

The Michael's Companies; Jacksonville, Northern (FL, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

health, dental, and vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

voluntary insurance options

employee discounts

partner discount programs

Job summary

The Michaels Companies in Jacksonville, FL is seeking a Department Manager for the Distribution Center to manage and guide assigned team members toward safety, accuracy, production, and inventory control, while providing timely information to leadership.

You will oversee onboarding, training, coaching, and development of direct reports, ensuring adherence to SOPs and regulatory requirements, and scheduling across all shifts to support business needs.

Qualifications

• High school diploma or equivalent.
• College degree preferred.
• Demonstrates computer literacy, including proficiency in Microsoft Office and WMS applications.
• Experience with labor management systems (LMS) preferred.
• Strong leadership, organizational and time management skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Establish and execute plans aligning to operational objectives.
• Ensure team follows SOPs and regulatory guidelines.
• Identify and resolve production or communication issues.
• Implement processes for accurate inventory processing and delivery.
• Interviewing, onboarding, and training of team members.
• Growth and development of direct reports; lead culture and engagement.
• Address performance and conduct issues with HR and leadership.
• Work across shifts including evenings, weekends, and some holidays.

Skills

Leadership

Communication

Time management

Team development

Education

High school diploma or equivalent

College degree preferred

Tools

WMS

LMS

Microsoft Office

Job description

DC-Jacksonville The Department Manager

DC manages and supports assigned team members to achieve business and operational objectives in safety, accuracy, production, and inventory control in the Distribution Center (DC). This role provides work direction and timely information to both the team members and leadership to help ensure overall operational success.

Major Activities

• Responsible for establishing and executing plans that align to meeting operational and organizational objectives.
• Ensures that all team members are following standard operating procedures and guidelines to ensure internal and regulatory compliance.
• Identifies and quickly resolves production and/or communication issues which may impact operational success.
• Implement[s] and executes processes that ensure accurate inventory processing and delivery to our customers.

Safety and Compliance

• Assures that all team members are working safely and address any behaviors or conditions that may increase safety risk.
• Proactively partners with the Loss Prevention Team, DC and network leaders as needed to address safety or security concerns.
• Conducts safety training and provide proper tools and PPE to ensure compliance with all relevant internal and regulatory safety and physical security guidelines and requirements.

Team Building

• Interviewing, onboarding, and training of team members.
• Provides the tools and resources needed for individuals and the team to achieve performance objectives and business goals.
• Responsible for the growth and development of all direct reports.
• Builds a positive culture and environment that prioritizes engagement, recognition, open communication, respect, and trust.
• Promptly addresses performance, attendance, behavior, and conduct issues on an ongoing basis through coaching, appropriate documentation, and corrective action as needed in partnership with Human Resources and the senior leadership team.

Other Responsibilities

Employs logic and reasoning to identify the strengths and weaknesses of alternative solutions and makes effective decisions or recommendations as a result. Strong interpersonal skills with the ability to communicate in a professional manner, maintain confidentiality and sustain a respectful workplace. Manages time effectively, achieving a balance of “on the floor” presence and office time. Participates in special projects and performs other related duties as assigned. Must be open/able to work all shifts, including evenings, weekends, and some holidays.

Minimum Education

High school diploma or equivalent

Preferred Education

College degree preferred

Training and Certifications

Any other related training/education is a plus

Special Certifications or Technical Skills

Demonstrates computer literacy, including proficiency in Microsoft Office applications and WMS applications. Experience with labor management systems (LMS) is preferred. Strong leadership and management skills. Excellent organizational and time management skills. Proficiency with warehouse management systems (WMS). Excellent communication and interpersonal skills. Good problem solving and change management skills. Ability to work a flexible schedule including all days and shifts in support of business needs or special projects.

Experience

• Previous supervisory experience in a comparable operational environment or successful completion of Michaels’ Leadership Training program.

Other Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Company Information

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.comandMichaels.ca.The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visitwww.michaels.com.

Benefits

• Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options.
• All team members enjoy everyday perks such as employee discounts and access to partner discount programs.

Equal Opportunity

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals.

Accommodation

In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

Posters

EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

Mission Statements

We put people first We do the right thing We’re always improving our craft We hold ourselves accountable We’re better together

Location

Los Angeles County