Department Manager- Fifth Avenue

Pop Mart; United States; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Job summary

POP MART in the United States is seeking an experienced Department Manager to lead daily operations at a flagship store. You will elevate customer experience, drive department sales, and supervise Brand Associates with coaching and training under the General Manager.

You will own merchandising and inventory controls, ensuring visual standards match brand guidelines. The role requires strong leadership, data-driven decisions, and flexibility to work nights, weekends and holidays.

Qualifications

• Minimum 3+ years of retail leadership experience.
• Strong ethics, integrity, and professionalism.
• Able to work nights, weekends, and holidays.
• High School Diploma is required; must be 18+

Responsibilities

• Lead, coach, and develop Brand Associates to achieve sales, service, and operational performance standards.
• Provide input into hiring, onboarding, performance feedback, and corrective action in partnership with the General Manager.
• Set clear expectations, provide coaching, and drive a positive and inclusive team culture.
• Act as Manager on Duty when needed, ensuring strong customer engagement and operational excellence.
• Maintain a welcoming, safe, and engaging store environment for customers and employees.
• Champion company brand image, values, and culture in both team behavior and store presentation.

Education

High School Diploma

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Job Overview

We are seeking an experiencedDepartmentManager to oversee daily operations within a flagship POP MART location. This role is responsible for elevating customer experience, driving department-level sales performance, and ensuring smooth operational and merchandising execution. The Department Manager will oversee a team of Brand Associates, supporting training, development, and overall productivity while acting as a key leader on the sales floor.

This role requires exceptional attention to detail, strong operational acumen, and the ability to guide and motivate a team in a high-volume, high-visibility environment. The position reports to and receives functional guidance from the General Manager.

What You Will Achieve

Team Leadership & Customer Experience

• Lead, coach, and develop Brand Associates to achieve sales, service, and operational performance standards
• Provide input into hiring, onboarding, performance feedback, and corrective action in partnership with the General Manager
• Set clear expectations, provide coaching, and drive a positive and inclusive team culture
• Act as Manager on Duty when needed, ensuring strong customer engagement and operational excellence
• Maintain a welcoming, safe, and engaging store environment for customers and employees
• Champion company brand image, values, and culture in both team behavior and store presentation

Sales Performance & Store Operations

• Drive departmental sales results through product knowledge, customer engagement, and team performance
• Achieve key sales metrics including conversion, UPT, ATV, and department-specific sales targets
• Support Learning & Development initiatives and deepen IP discovery knowledge to strengthen product storytelling, team education, and customer engagement.
• Identify opportunities for operational improvement and share insights with the General Manager
• Support POP MART marketing events including in-store activations, new drops, pop-ups, conventions, and NSO execution

Visual Merchandising OR Inventory Management (based on flagship assignment)

Visual Merchandising Focus

• Execute visual and marketing directives and attend weekly planning calls
• Install marketing materials, decals, props, and new merchandising planograms
• Remerchandise floor areas based on sell-through and product performance
• Partner closely with Operations to coordinate visual merchandising execution with product flow, inventory availability, and store readiness.
• Ensure all visual standards align with brand guidelines, product storytelling, and flagship expectations

Inventory Management Focus

• Oversee back-of-house organization, inventory accuracy, and product flow
• Manage receiving, transfers, cycle counts, and quarterly audits
• Partner with the Visual Merchandising team to ensure product flow, replenishment, and stock availability support visual execution and floor standards.
• Partner with inventory leadership to maintain accurate BOH and warehouse stock levels
• Ensure stockroom operates efficiently within flagship standards

Cross-Functional Support

• Partner with General Manager on all operational processes and communication flow
• Support RoboShop business tasks in coordination with designated store personnel
• Ensure alignment with company policy, safety procedures, and operational SOPs
• Work flexible hours including nights, weekends, and holidays to meet flagship business needs

Qualifications

• Strong retail industry knowledge, customer experience skills, and operational leadership
• Confident engaging customers and leading a team in a fast-paced environment
• Minimum 3+ years of retail leadership experience required (flagship or high-volume preferred)
• Strong ethics, integrity, and professionalism
• Ability to work with minimal supervision in a dynamic, evolving business
• Experience using data and metrics to inform decisions and drive solutions
• Ability to quickly adapt to new directives, standardization, and operational changes
• High School Diploma required; must be 18+

Physical Requirements

• Ability to regularly lift, carry, and move up to 50 lbs
• Ability to stand or walk 6-8 hours per shift
• Ability to kneel, bend, reach, and safely climb ladders or step stools
• Ability to perform repetitive tasks such as unpacking boxes or stocking shelves
• Ability to work in stockrooms and receiving areas, which may vary in temperature
• Manual dexterity required for standard stockroom tools (e.g., box cutters)

Benefits

• Market-competitive compensation package including 401k, health insurance, PTO, and paid sick leave
• Ongoing learning opportunities and on-the-job training
• Career development through cross-functional projects, short-term assignments, and growth pathways
• A dynamic retail environment where curiosity, creativity, and customer passion lead to success

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.