Department Manager CA

Wingmen V Llc; Santa Clarita (CA); Sur place; USD 24 796 - 37 746; Plein temps

Résumé du poste

Wingmen V Llc in Santa Clarita is seeking a dedicated Heart of House Department Manager to join their team. This role involves overseeing all food-related operations and managing a team to ensure exceptional dining service.

Ideal candidates will have a minimum of 2 years of management experience in a restaurant setting, with a passion for creating a fun atmosphere and a strong commitment to team success.

Qualifications

• Minimum 2 years of restaurant or hospitality management experience.
• Open availability including late nights and weekends.
• Ability to lift 50 pounds regularly.

Responsabilités

• Manage staffing and development of department team members.
• Oversee training and certification processes.
• Develop and implement incentive programs to boost performance.

Connaissances

Restaurant management

Team leadership

Customer service

Problem-solving

Communication skills

Formation

High school education

Buffalo Wild Wings Management Certification

Description du poste

Job Details

Job Location: 19252 Soledad Canyon Rd – Santa Clarita, CA 91351

Salary Range: $18.00 – $27.40 Hourly

Job Purpose

1. Heart of House Department Manager: Responsible for the Heart of House (HOH) area; manages all food/product matters, HOH staff planning, and development, ensures a safe environment and improves bottom line profitability through appropriate revenue and labor management; assists the GM with overseeing the entire restaurant and supervises the operation shift‑by‑shift.
2. Bar Department Manager: Supervises the Bar Department; manages adult beverage matters, including ordering beer, wine, and liquor, inventory control and RAS compliance; plans, hires, trains, develops and motivates bartenders and bar servers; maintains a safe environment and improves profitability.
3. Hospitality Manager: Supervises dining room service; manages hospitality team planning and development and maintains a safe environment.

Responsibilities

• Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department team members; maintain staffing guidelines per period business review.
• Responsible for WCT training in the department and maintain training store certification.
• Develop direct reports by creating action/development plans.
• Coordinate with other department managers on hiring decisions to ensure growth opportunities.
• Create weekly department schedules within budgeted labor guidelines.
• Create, develop and implement incentive programs and contests and motivate team members to participate in company promotions and incentives.
• Provide regular performance feedback, including timely performance appraisals and development of the department.
• Administer semi‑annual merit increase process.
• Assist the GM with coaching other managers on effective performance management procedures.
• Oversee MIT training during training weeks; ensure WCTs correctly scheduled to conduct training modules.
• Assist the GM with ongoing performance management and development of bar, hospitality and assistant managers.
• Utilize World Wide Wings support teams/subject matter experts when necessary.
• Provide coaching and follow up to direct reports to ensure execution of service standards and guest experience.
• Communicate effectively to direct reports by holding departmental meetings on a timely basis; communicate successes, new procedures and areas of opportunity.
• Ensure all department team members have current state required training and permits; actively look for and identify techniques to attract new guests.
• Responsible for the restaurant’s Guest Comment program; ensure all food quality guest complaints are handled timely; provide feedback and coaching to managers on handling food quality complaints.
• Utilize Guest Experience Management (GEM) program to provide feedback to team members and make necessary adjustments to ensure overall guest satisfaction.
• Facilitate and ensure adherence to new food product rollouts; ensure all team members meet or exceed standards for serving quality products, recipe adherence and portioning.
• Communicate with food vendors and hold them accountable for delivering highest quality product on a timely basis; ensure menu specs, wall charts and department‑specific systems are utilized and adhered to.
• Communicate areas of opportunity to department and management team; help the GM teach, coach and direct managers and team members on quality, service and cleanliness standards and proper inventory levels.
• Understand and analyze performance measurement tools (GEM, QSCs, audits, P&L); troubleshoot problems; create and implement action plans; follow up with department’s team members.
• Conduct administrative manager functions (entering invoices, inventory, end‑of‑day procedures).
• Monitor all department equipment; report repair needs through facility management system; follow up to ensure repairs completed timely.
• Operate department consistent with all applicable Board of Health and standard food safety practices.
• Correct BOH and Steritech issues immediately.
• Facilitate and ensure adherence to new bar product/promotion rollouts; communicate with beer and alcohol vendors; hold them accountable for delivering highest quality product; ensure menu specs and bar systems are utilized and adhered to; communicate areas of opportunity to bartenders, bar servers and management team.
• Understand and analyze performance measurement tools (GEM, QSCs, audits, P&L); troubleshoot problems; create action plans; follow up with bartenders & bar servers.
• Ensure monitoring of all bar equipment to ensure all equipment is functioning and producing high‑quality products.
• Responsible for overall food cost; operate department within company defined variance to limit food cost variance; responsible for overall HOH labor results; operate within company standard SPLH targets.
• Order all food and paper products from produce vendors and food distributor; maintain proper inventory levels; inventories are accurate and independently validated; establish daily, weekly, monthly and quarterly projections; understand P&L; create action plans for problem areas; complete all other assigned duties or tasks.
• Ensure bar cost tools are effectively utilized; responsible for overall beer, liquor and beverage costs and bar labor results; maintain proper inventory levels on all alcohol products; understand sales and profit goals and troubleshoot problem departments; aggressively manage waste, comps, voids and discounts; create, develop and implement bar sales building incentive contests.
• Assist the GM with execution of the local restaurant marketing program; create, develop and implement sales building incentive contests; complete all other assigned duties or tasks.

Qualifications

• Minimum 2 or more years restaurant or hospitality management experience.
• Passion and commitment; thrive in fast‑paced environment, especially with wings, beer and sports.
• Team focused; champion team and ensure they have tools needed to be successful.
• Create a following of loyal, high‑performing team members.
• Open availability, including late nights and weekends.
• Highly motivated, self‑directed, results driven with strong organizational skills, attention to detail and professional written and verbal communication skills.
• Possess ability and desire to create a fun, exciting environment for guests and team members.
• Skilled with basic mathematical computations.
• Proven track record of successfully managing multiple priorities in fast‑paced work environment.
• Maintain confidential information, adhere to and enforce company policies, programs and compliance issues.
• Qualified candidates bring minimum of 2 years restaurant or retail management experience; experience managing a restaurant with a full bar preferred.
• Completion of high school education or equivalent; valid driver’s license; satisfactory background check; ability to lift 50 pounds regularly.
• Completion of Buffalo Wild Wings Management Certification program.

The duties of this position may change from time to time. World Wide Wings reserves the right to add or delete duties and responsibilities at the discretion of World Wide Wings, its managers or franchisor. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.