Department Manager

McDonald's; Willmar (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Great pay with yearly raises

Paid Time Off

Archways to Opportunity program

Medical, dental and vision coverage

Meal discounts

Advancement opportunities

Uniforms provided

Job summary

McDonald’s franchisee in Willmar is hiring a Shift Manager to lead restaurant operations on a nightly and daytime schedule. You will supervise crew, ensure fast and friendly service, and drive performance across food safety, quality, and cleanliness.

The role requires leadership experience in hospitality or retail, with a flexible schedule and a commitment to excellent customer service. Benefits include paid time off, education programs, and advancement opportunities in a fast-paced environment.

Qualifications

• Leadership experience preferred, especially in fast-paced settings.
• Customer service excellence and teamwork are essential.
• Willingness to work a flexible schedule including weekends and holidays.

Responsibilities

• Lead shifts weekly to ensure fast, accurate, friendly service.
• Plan each shift and monitor performance to meet McDonald’s standards.
• Coordinate safety, security, quality, and profitability on shift.
• Train and mentor crew; communicate with the next Shift Manager.

Skills

Leadership

Customer service

Communication

Flexibility

Job description

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, terminating, disciplining, supervising, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will

not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Essential Duties & Responsibilities:

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew members and other managers during the shift to ensure great quality, service and cleanliness to customers.

Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald’s standards, monitoring safety, security, and profitability, and

communicating with the next Shift Manager to help prepare them to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shift, completing paperwork timely, and helping their assigned Departments

meet their goals.

As a Shift Manager, you may be responsible for:

• Food Safety
• Internal Communication
• Managing team members
• Exceptional Customer Service which includes digital ordering
• Quality Food Production
• Daily Maintenance and Cleanliness
• Training
• Safety and Security
• Inventory Management
• People Practices (Supporting Recruitment, Retention, Engagement, Etc.)

Previous leadership experience is preferred, ideally within a restaurant, retail, or hospitality environment. We’re looking for positive team players with a flexible schedule who like to have fun, with the passion to work in the famously fast-paced

McDonald’s environment. You must be 18 years of age or older to be a manager.

Physical Demands:

• Must work a schedule that fits the restaurant needs
• Stand and walk for long periods of time
• Bend, stretch, twist, or reach out
• Use muscles to lift, push,
• pull and carry objects: occasionally up to 40 pounds and frequently up to 10 pounds.
• Complete tasks, works positions with repetitive motions
• Hear sounds and recognize the difference between them

Benefits:

• Great pay with yearly raises based on performance
• Monthly performance updates and semiannual performance reviews
• Paid Time Off
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English or Spanish classes as a second language
• Medical, dental and vision coverage
• Pre-tax flexible spending accounts
• Short- and Long-Term disability, life, and accident insurance
• Service awards
• Bonuses up to 2 times per year *when qualifications are met
• Instant Pay
• McPerks
• Dr on Demand
• Meal discounts
• Advancement Opportunities
• Paid Training
• Flexible schedule
• Bereavement pay
• Uniforms, including shoes

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

Requsition ID: PDX_MC_85318969-0413-4457-A624-BBD7E6808CEE_124171

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald’s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.