Department Manager

The Paper Store; Southbury (CT); On-site; USD 42,000 - 66,000; Full time

Job summary

The Paper Store in Southbury, CT is seeking a full-time Department Manager to lead a high-performing team, deliver World Class Service, and uphold visual and operational standards store-wide.

You will train staff, manage payroll within budget, coordinate merchandising, and act as a TPS Brand Ambassador to drive sales and customer loyalty through promotions and the Crown Rewards program.

Qualifications

• Previous experience in specialty retail is preferred
• Ability to multi task while assisting customers
• Adapt to and lead change
• Proficient in Microsoft Office and POS Systems
• Able to move on the sales floor and stock room for extended periods
• Flexible schedule including nights, weekends, and holidays
• Ability to lead a team and train staff
• Attention to detail and accountability

Responsibilities

• Act as a TPS Champion by modeling the GUEST service approach
• Greet and welcome every customer warmly
• Understand customer needs by asking open-ended questions
• Explain product features and benefits to customers
• Suggest additional items to build sales
• Thank customers and invite return visits
• Be a TPS Brand Ambassador
• Motivate the team and provide positive feedback
• Maintain ethical behavior and confidential information
• Professional attire and dress code compliance
• Make sound judgments benefiting customers and store
• Lead training and cross-training across departments
• Support leadership with store directives and promotions
• Collaborate with visual merchandisers and district managers
• Manage POS operations and store readiness
• Support events and loyalty programs like Crown Rewards
• Ensure communications and signage are up-to-date

Skills

G.U.E.S.T. service

Customer service

Team leadership

Staff training

Visual merchandising

Payroll management

Communication skills

Decision making

Problem solving

Multi-tasking

Tools

Microsoft Office

POS Systems

Job description

Job Details

Job Location: 0084 - Southbury, CT - SOUTHBURY, CT 06488

Position Type: Full Time

Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves accountable for upholding The Paper Store mission statement, standards, and policies.

KEY RESPONSIBILITIES

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Professional attire, demeanor, appearance and compliance to company dress code required
• Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
• Demonstrate a commitment to training and development utilizing all training resources available
• Demonstrate initiative to cross train in all departments to support bench strength in department leadership
• Continually train and coach associates’ on merchandising/operational tasks, company expectations, and GUEST service standards
• Lead and execute completion of company directives within appropriate time frames
• Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
• Maintain awareness of all current promotions and process them correctly at the POS
• Champion new product launches by being the material expert in new product information
• Ensure all marketing and promotion signage is up to date and placed correctly
• Ensure all means of communication (Smart Sheet, email, etc.) are acted upon in a timely manner
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
• Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager
• Comply with all company policies and procedures

JOB REQUIREMENTS

• Previous experience in specialty retail is preferred
• Demonstrate an ability to multi task while being attentive to customers
• Ability to adapt to and lead change
• Proficient in using Microsoft Office and POS Systems
• Ability to be mobile on the sales floor and/or stock room for extended periods of time
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Ability to work well, and be a leader, in a team environment
• Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
• Ability to work autonomously while paying strong attention to detail
• Ability to be mobile on the sales floor and/or stock room for extended periods of time
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
• Willingness to travel to new store openings, store remodels, etc.

TPS Group Holdings LLC is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Qualifications