Department Manager

Goodwill-Industries-of-Northern-Illinoi; Rockford (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Employee discounts

Tuition reimbursement

Job summary

Goodwill of Northern Illinois is seeking a store supervisor to oversee a designated department, drive merchandising, and ensure exceptional customer service on the Rockford floor.

You will act as on-duty manager, manage inventory, train staff, and uphold safety, loss prevention, and Kaizen principles while delivering a positive, inclusive workplace and reliable store operations.

Qualifications

• Combination of education and relevant work experience.
• Familiarity with retail concepts, practices, and procedures.
• Ability to provide oversight to location and employees.
• Previous supervisory experience preferred.
• Ability to make fast and accurate decisions in daily operations.
• Ability to communicate effectively with customers.

Responsibilities

• Oversee merchandising and store presentation.
• Manage operations as on-duty manager, including opening/closing.
• Ensure exceptional customer service and staff communication.
• Control inventory of donated and new goods; monitor flow of merchandise.
• Uphold safety and loss prevention practices; maintain a clean, safe store.

Skills

Supervisory experience

Customer service

Communication skills

Decision making

Team leadership

Prioritization

Tools

Microsoft Word

Microsoft Excel

Outlook

Internet skills

Job description

Accountability:Assists in supporting all aspects of the retail operation while providing specific oversight of a specialized department.Responsibilities & Essential Functions:Retail & Sales ManagementUnderstands and can work in any store function – sales, donation, textiles, and wares.Merchandises store effectively through displays, timely features and end caps, and an overall appealing sales floor.Acts as expert in assigned area of the store taking ownership for merchandising, production results, quality control, and overall operation of area.Supports inventory process according to organizational guidelines.Operates as manager on duty – taking all telephone calls, cover sales floor breaks, answering customer and employee questions, answer manager calls, replenishment of goods, opening and closing store, following banking procedures as assigned.Helps manages overall flow and inventory of donated goods, new goods, and seasonal goods.Promotes exceptional internal and external customer service through effective communication.Financial ResultsSupports goals for financial results including sales growth and increased average sales.People ManagementHelps to establish and maintain an effective and respectful team in order to effectively achieve results.Trains and provides day-to-day instruction to retail associates. Creates a positive working environment. Provides performance feedback to Store Manager.Responsive and respectful towards others within the organization. Role models appropriate behavior (courteous and respectful interactions). Creates a positive and professional store culture.Risk ManagementLeads through keeping safety a priority including maintaining a safe and clean work environment, establishing a safety culture, and ensuring safety procedures are followed in all aspects of the business.Understands and supports loss prevention practices.Demonstrates regard for Goodwill’s assets including property and equipment.OtherCompletes required reporting accurately and in a timely manner.Understands and helps to maintain Kaizen principles.Lives Goodwill’s values through saying thank you, having fun, respecting resources, valuing every voice and thinking first.The above list of responsibilities is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities or duties required. Employees are expected to perform other duties as assigned.Sensory and Physical Requirements:Ability to efficiently and effectively perform all functions of the job. Ability to stand, bend, lift, and reach for long periods of time. Ability to lift up to 40 pounds and occasionally lift up to 80 pounds. Use of both hands. Good manual and finger dexterity. Ability to work in dusty conditions. Ability to inspect and eliminate non-saleable donations.Environment:This position is primarily based in a retail store environment and involves regular interaction with customers, team members, and merchandise on the sales floor. Duties may also include work in the warehouse areas, which can involve exposure to varying temperatures, noise, dust, and the physical handling of goods. The role requires standing and walking for extended periods, frequent bending and lifting, and the ability to safely move merchandise and materials. Flexibility to shift between customer-facing and warehouse responsibilities is essential. Weekend and evening work required.Disclaimer:This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by the employee's supervisor. Requirements are representative of the minimum levels of knowledge, skills, and/or abilities to perform this job successfully. The incumbent will possess the abilities or aptitude to perform each duty proficiently. All requirements are subject to possible modification to reasonably accommodate persons with disabilities. Some requirements may exclude individuals who represent a direct threat or significant risk to the health and safety of themselves or other employees. This document does not create an employment contract, implied or otherwise.Goodwill of Northern Illinois is an equal opportunity employer.This document does not create an employment contract, implied or otherwise. The employment relationship is at will.Qualifications & Basic Job Requirements:A combination of education and relevant work experience that aligns with the duties of this position.Familiarity with retail concepts, practices, and procedures.Ability to provide oversight to location and employees. Previous supervisory experience preferred.Ability to make fast and accurate decisions in all aspects of daily operations.Ability to effectively and respectfully communicate with customers (internal and external).Ability to set objectives and goals; break down work into process steps; measure performance against goals; evaluate results. Ability to effectively prioritize multiple issues/tasks.Sense of urgency in addressing customer needs.Demonstrates high ethical practices with exceptional decision making abilities.Ability to follow instructions and work independently.Ability to follow all safety rules.Ability to travel to bank on a regular schedule preferred. Driver’s license and proof of auto insurance preferred.Must be proficient in computer skills including internet operations, Microsoft Word, Excel, and Outlook.BenefitsHealth & Wellness: Medical, dental, vision insurance, basic and voluntary life insurance as well as short-term disability and employee assistance program.Financial Security: Competitive salary, retirement plans with employer discretionary match, and bonus opportunity.Work-Life Balance: Paid time off, and flexible schedule.Professional Growth: Training programs, tuition reimbursement, and career advancement opportunities.Perks & Extras: Employee discounts, and a supportive, inclusive workplace.