Department Manager

The Paper Store; Huntington Station (NY); On-site; USD 24,796 - 26,174; Part time

Job summary

The Paper Store in Huntington Station, NY is hiring for a part-time Sales Associate. You will greet customers, assess needs, explain product features, and drive sales using the GUEST service approach.

You will act as TPS Brand Ambassador, maintain presentation, assist with merchandising, and support store leadership. The role requires a flexible schedule including nights and weekends; prior retail experience is preferred.

Qualifications

• Experience in specialty retail is preferred.
• Ability to multi task while assisting customers.
• Flexible schedule including nights, weekends, and holidays.
• Proficient with Microsoft Office and POS systems.
• Ability to lift and move up to 50 lbs.
• Willingness to travel to new store openings.

Responsibilities

• Deliver World Class Service by modeling the GUEST approach.
• Greet customers warmly and assess needs with open questions.
• Explain features and benefits with in-depth product knowledge.
• Suggest add-ons to build sales using effective techniques.
• Maintain TPS Brand Ambassador standards and dress code.
• Lead by example to motivate team and recognize performance.
• Support store leadership with cash handling and POS duties.
• Maintain confidentiality and ethical behavior in all tasks.
• Assist with merchandising and store directives timelines.
• Develop relationships with store partners and manage promotions at POS.

Skills

Customer service

Sales

Multi-tasking

Teamwork

Communication

Tools

Microsoft Office

POS Systems

Job description

Job Details

Job Location: 0089 - Huntington Station, NY - HUNTINGTON STATION, NY 11746 Position Type: Part Time Salary Range: $18.00 - $19.00 Hourly

Key Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service


• Greet and welcome every customer warmly and with enthusiasm


• Understand customer needs by asking open-ended questions


• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge


• Suggest additional items to build onto sales by utilizing effective selling techniques


• Thank the customer sincerely and invite them to return and shop with us again


• Be a TPS Brand Ambassador


• Build customer loyalty by being friendly, attentive and respectful of customers


• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs


• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required


• Professional attire, demeanor, appearance and compliance to company dress code required


• Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business


• Demonstrate a commitmentto training and development utilizing all training resources available


• Demonstrate initiative to cross train in all departments to support bench strength in department leadership


• Continually train and coach associates’ on merchandising/operational tasks, company expectations, and GUEST service standards


• Lead and execute completion of company directives within appropriate time frames


• Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners


• Maintain awareness of all current promotions and process them correctly at the POS


• Champion new product launches by being the material expert in new product information


• Ensure all marketing and promotion signage is up to date and placed correctly


• Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner


• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)


• Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.


• Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events


• Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager


• Comply with all company policies and procedures

Job Requirements

• Previous experience in specialty retail is preferred


• Demonstrate an ability to multi task while being attentive to customers


• Ability to adapt to and lead change


• Proficient in using Microsoft Office and POS Systems


• Ability to be mobile on the sales floor and/or stock room for extended periods of time


• Ability to work a flexible schedule to include nights, weekends, and holidays


• Ability to work well, and be a leader, in a team environment


• Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder


• Ability to work autonomously while paying strong attention to detail


• Ability to be mobile on the sales floor and/or stock room for extended periods of time


• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques


• Willingness to travel to new store openings, store remodels, etc.

TPS Group Holdings LLC is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.