Department Manager

McDonald's; Forest Park (IL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

5 days paid vacation

5 paid holidays

Tuition assistance up to $3,000

Medical, dental and vision coverage

401k

Bonus Program

Job summary

An independent restaurant franchise is seeking a full-time Department Manager. This role includes leading shifts, ensuring excellent customer service, managing food quality, and training staff. Candidates should have previous managerial experience, strong people skills, and an ability to work flexible hours. Competitive pay starts at $18/hr along with various benefits including tuition assistance and paid vacation.

Qualifications

• Previous managerial experience preferred in restaurant, retail or hospitality.
• Experience in leading teams and managing multiple priorities.

Responsibilities

• Lead shifts ensuring fast, accurate, friendly customer experience.
• Manage departments ensuring delivery of great customer service.
• Ensure quality food delivery and proper training of kitchen staff.
• Hire, train, and motivate crew to meet sales and profit goals.

Skills

Teaching and training staff

Time management

People skills

Flexibility in scheduling

P.O.S. and Microsoft Office skills

High communication skills

Standard adherence

Job description

Be among the first 25 applicants

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview or whether you are hired.

Description

McDonald’s Works for Me!

I’m going places. I want a satisfying career with good benefits and great opportunities for advancement. I have a lot to offer and I want to grow.

The Job for Me – Get a job that inspires your best and moves you forward. Choose your hours. Pursue your education. Build your skills and be yourself.

The Team for Me – Our people want to say YES — to working with energy and purpose, finding new talent, providing coaching and direction, honing their leadership skills, and helping to run a business that serves up delicious food and feel‑good moments. Does this sound like you? You’ll fit right in.

The Company for Me – From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, valuable job training, and retirement benefits.

Let’s talk. Make your move.

Benefits

Along with competitive pay starting at $18/HR, a full‑time Department Manager is eligible for incredible benefits including:

• 5 days paid vacation
• 5 paid holidays
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance up to $3,000 per year and English classes as a second language
• Online Bachelor's degree through Colorado Tech University
• Medical, dental and vision coverage
• 401k
• Short- and Long-Term Disability, life and accident insurance
• Paid Leaves of Absence
• Service awards
• Manager outings
• free meals
• A culture that encourages teamwork and community involvement
• Stability in a company that is continuously growing
• Opportunities for career advancement
• Bonus Program

Requirements

Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments. These managers’ responsibilities may include managing assigned Systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.

The Guest Service Department Manager’s responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive‑Thru areas are organized for the best service.

The Kitchen Department Manager’s responsibilities may include making sure the restaurant delivers great quality food to customers, and fast, that food is always safe, that food cost is controlled, and that all kitchen staff are trained in production procedures, including new items that are added to the menu.

The People Department Manager’s responsibilities may include making sure the restaurant hires qualified crew, trains them well, and schedules them to meet restaurant sales and profit goals. This manager’s responsibilities may also include making sure Crew get off to a good start at the restaurant and that they are recognized and motivated throughout their time working there.

Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment. We’re looking for positive team players with flexible schedules who like to have fun, with the passion to work the famously fast paced McDonald’s environment. You must be 18 years or older to be a manager in our franchise owned and operated restaurants.

Qualifications

• Ability to teach and train side‑by‑side with your team to develop your staff - not only are you effective at delegating responsibilities, but you also roll up your sleeves and lead by example to get the job done.
• Open availability and flexible scheduling around the needs of the restaurant, including availability on weekdays, nights, and weekends. We operate restaurants 364 days a year and 24 hours a day at some locations.
• Demonstrate excellent time management skills and the ability to handle multiple priorities in a fast‑paced environment.
• P.O.S. and Microsoft Office computer skills including Word and Excel.
• Ridiculously strong people skills. People (guests and employees) are the foundation of our business. You will spend 98% of your time serving, coaching, training, inspiring, leading, and developing an amazingly diverse group of PEOPLE.
• High standards, the highest standards in the industry. McDonald’s became the most successful restaurant franchise in history because we believe in standards. We live and breathe quality, service, cleanliness, and value because it matters, and it is a huge part of what makes us great.
• Aspirations to Impress Every Guest, Every Time. Our guests are our business. A successful general manager will strive to make our guests feel glad they chose to visit one of our McDonald’s restaurants, while also coaching their team to do the same.
• High‑level communication skills. An ability to communicate professionally, clearly, and in a friendly tone.
• Strive for constant improvement. Willing to challenge yourself to learn more and be better every single day.

Additional Information

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

Seniority level: Associate

Employment type: Full‑time

Job function: Sales and Business Development

Industries: Restaurants

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